The player from Spain was frustrated as they were only allowed to play slots on the first day, received only one bonus, and found that their free spins had expired. The issue was not resolved because the player did not respond to the Complaints Team's requests for more information, leading to the rejection of the complaint.
Velobet Casino - Player feels scammed by limited bonuses.
Amount: €38
Velobet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I could only play the slots on the first day. They only gave me one bonus, and the free spins expired according to them. What a SCAM!
Automatic translation:
Public
Public
2 months ago
Dear ULTRA_BOYSS,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Velobet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
