The player from Greece requests a refund for deposits made at Vegasino, after receiving a self-exclusion on robocat5. The casino has failed to respond to his complaint, allowing him to register on their related platform.
Vegasino Casino - Player seeks refund after self-exclusion.
Amount: €3,800
Vegasino Casino
Safety Index:HighSafety Index
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8.9
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Case opened
Current status
Waiting for Casino Guru to reply
1d 15h 29m 58s
Case summary
5 days ago
Public
Public
1 week ago
Translation
I registered on robocat5 of Rabidi N.V., and on December 5th, my request for self-exclusion was accepted. However, the company's mistake was not excluding me from all their countless platforms. Unknowingly, I registered on Vegasino, which is under the same interests as robocat5. I am requesting a refund of the money I deposited on Vegasino, but the company is disregarding me as they have not responded to the email I sent to complaints.
Automatic translation:
Public
Public
1 week ago
Dear poufis81,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're facing with your self-exclusion and the lack of response from the casino.
To better understand the situation and assist you in resolving this matter, could you please clarify the following:
- Did you receive any confirmation or acknowledgment of your self-exclusion request from robocat5 or Rabidi N.V. on December 5th?
- Was there any list of casinos or platforms provided where the self-exclusion would be applied?
- Have you directly contacted Vegasino's support team about this issue? If so, what was their response?
- Could you confirm the amount you deposited into Vegasino and provide any relevant communication or documentation regarding your request for a refund?
Please feel free to forward any relevant screenshots or communication to petronela.k@casino.guru to help us mediate the issue more effectively.
Your cooperation is essential for us to proceed with this case and find a resolution. Without your input, we may not be able to move forward.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you happy holidays!
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