The player from Germany faces repeated declines of withdrawal requests after 48 hours, with the reason cited as an issue with the payment service provider. Despite using different payment methods, all attempts have been rejected, and customer service has not been helpful. The KYC verification remains incomplete, but no requests for it have been made.
Vegasino Casino - Player's withdrawals are being delayed.
Amount: €340
Vegasino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
0d 20h 1m 42s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Dear Ladies and Gentlemen,
I have requested several withdrawals, all of which have been declined after 48 hours. The reason given is a problem with the payment service provider. However, I have already attempted withdrawals using different payment methods, yet all have been rejected.
The customer service has been unable to help so far, and the live chat is unreachable.
The play was without bonus money.
The KYC verification is not yet completed, but it has not been requested from me either.
I kindly ask the Casino Guru Team to assist me with this problem.
Thank you very much!
Automatic translation:
Public
Public
6 days ago
Dear plxJoel,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you successfully made any withdrawals from this casino before?
How long have you been facing difficulties withdrawing your winnings?
Did you ensure that you selected the same payment method for your withdrawal as the one you used to deposit funds into the casino?
What solution did customer support suggest when you reached out to them regarding this issue?
Could you please share screenshots showing the error message you encounter when attempting to withdraw your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
plxJoel has 0d 20h 1m 42s to reply
