Vegasino Casino - Player's withdrawal request is delayed.

I am writing to express my concern regarding a pending withdrawal of $1,500, which I requested on three separate occasions: December 8th, December 9th, and December 12th. Each of these transactions has been marked as "under review" since the respective dates. Despite my repeated inquiries, I have been informed each time that the issue is being addressed and will be resolved "soon," but there has been no progress.

Given that it's been nearly three weeks since my initial request, I am becoming increasingly concerned about the delay. I would appreciate any assistance you can provide to expedite the process, as I have not received a clear explanation or timeline for resolution.

Please let me know how we can move forward to resolve this issue as quickly as possible.

Thank you for your attention to this matter.

Dear Basem,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Tomas,

Thank you for your reply and for looking into my complaint.

To address your questions:

I have not made any successful withdrawals from Vegasino Casino.

I have attempted to complete the verification process, but the system informed me that I do not need to be verified at this stage.

I have not accumulated any winnings through the use of a bonus.

I hope this information helps clarify the situation. Please let me know if you require any further details from my side.

Thank you again for your assistance, and I look forward to your response.

Best regards,

Basem

Dear Basem,

Was the payout successful since your last message?

Did the entire amount reach your bank account?

Please let me know.

Hello Tomas, it has not, it’s still under review. Been almost a month, since December 8th. They keep telling me the same thing over and over. I have never experienced such a long wait for a pay out. I do have screen shots of our convos as well. But I keep getting the same run-around. Very frustrating as I have won over $50000 dollars and have not been able to take out a single dollar yet.

This is their response as of yesterday when I reached out again.

let me know what you think.

" We have reviewed your account carefully, and your withdrawal is current in progress successfully.

Kindly note that this is performed by international payment providers.

Sometimes they may take more time than the estimated time window we provide.

Rest assured that your withdrawal has been submitted properly, and it will be provided to you as soon as the Finance

Department completes the process. In this occasion, we really appreciate your patience and understanding, our Finance Department will work on this matter as fast as they can"

thank you for your help

Hello Tomas still the same thing over and over. It’s been one month today since my initial withdrawal that’s still under review and I keep getting the same response over and over. I feel like I got scammed. I hope this is a real website. Have you heard of any successful withdrawals from vegasino.com? I am not sure why it’s taking now over a month. What can I do ? Please help me. Here is a screenshot of their response today.

After 1 month I got the money

Dear Basem,

I am relieved to hear the news. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru