VegasGems Casino - Player's winnings replaced by end bonus.

I bought $10 worth of bitcoin from my cash app to play at this casino also to get $10 worth of credit and a bonus which i got 60percent cash back bonus and another $10.I did recieve it and began to play at VegasX platform.In the middle of the this was around between 8-8:30 pm I want to say May 17h .I was playing Woof moon and I already had $30.00 in the Vegas x account and I was playing WoofMoon game and recieved the bonus round and won 23.00 and some cents.As I was playing I didn’t notice until later that the game game me the winnings and then erased then and game me the end bonus money which is played when you run out of money.I got ahold of the casino and all I got was the run around and no winnings and I’m still trying to ask what’s going on with my winnings and no answer.

Dear Renneetishar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VegasGems Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Are the records of your winnings recorded in your game history?
• Would you be able to prove winnings were accumulated?
• Share screenshots and point out any discrepancy concerning this issue here in the complaint thread or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Here’s alittle more information ,in which they lied about the amount that was "given back to me",which I didn’t see in the account.

If you have no records of these winnings we unfortunately cannot argue against the explanation you received from the casino.

Is there any inconsistency between the casino's explanation and your current balance?

If any other proof might help support your case, please forward it to me or share it here. My email is tomas@casino.guru

Dear Renneetishar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.