VegasGems Casino - Player's deposit goes to the wrong account.

I I sent a payment for $20 and my payment supposedly never made it my cryptocurrency left my account and has not returned I contacted customer support numerous times but only to be told that my payment was never received I seen it on the blockchain they seen it on the blockchain three days later after telling me they hadn't received it they tell me that they did receive it and it went to the wrong account now I still sit here waiting for my payment and nothing

• Hello so yess I have alot of good new excuses as to why they claim I didn't get my 20 dollars that I paid for I some more transcripts as to how crooked you can see this website is

Hello I made second complaint with all the info for my original complaint and also my response to the email of my case being opened asking for response with a dead kline

Thanks for your patience.

I went over the chat history you submitted.

• Do I understand correctly the casino thinks you funded another account using the same payment method?
• Could you please confirm you didn't fund other accounts with your Bitcoin wallet?

I'll await your response.

No honestly this was not my first payment and I don't know what they are talking about I have been gaming with them for a well now so I don't know if that was my first deposits bank account because I have kraken I have coinbase I have the world I have a lot of crypto I mean coin me a lot of crypto addresses that I use to game with them so I couldn't tell you exactly which account it was that I made my first deposit with it's been a while the fact of the matter is that I deposited money they lied to me for 3 days said that they didn't receive it and then when they themselves told me that they had received it told me that it was my fault because I had paid for another order that makes no sense man I paid for an order on my account and didn't receive it they lied to me until this day have not paid me

Thank you very much, nike23caleb, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello nike23caleb,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite VegasGems Casino to join the conversation.

Dear VegasGems Casino,

Can you please provide an explanation as to why the player's deposit has not been credited to their casino account when obviously the deposit transaction has been completed successfully?

I could easily see the successful transaction here:

https://blockchair.com/dogecoin/transaction/1e385822518a9133911fa9e37d58756ebe5bb3cb5103ef865749fd951262cf02

and

https://dogechain.info/tx/1e385822518a9133911fa9e37d58756ebe5bb3cb5103ef865749fd951262cf02

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Well people this was only 20 dollars but let it be a lesson to be careful and use websites like this to check up on where you're putting your money to and read up on it because could be less could be more that you lose for whatever reason I never had any problems with this site but apparently I'm not getting my deposit been waiting litterally since December 25 2023

Dear nike23caleb,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru