Vegas Wild Casino - Player’s struggling to complete the account verification.

Take ur deposit without asking for id then when u win they want allsorts of id if u don't have photo id u lose the money if I had known they wanted as much id I would never have made a deposit how many more people r losing money if u don't have photo id

Dear agnestindell2904,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing picture ID is the only obstacle between you and your winnings? Do you have any picture IDs (that are expired) or none at all?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear agnestindell2904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.