The player from Germany was struggling with the withdrawal of his winnings. Unfortunately, he did not respond to our questions for two weeks, so we had to reject the complaint.
Vegas Rio Casino - Player is experiencing difficulties with his withdrawal.
Amount: $1,500
Vegas Rio Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Payment of winnings is blocked.
After successfully converting the bonus and fulfilling all conditions, the casino tries to block the payout for flimsy reasons.
First, the KYC process was extremely lengthened and never approved (only after 2 months back and forth), and then a clause was quoted that does not exist in the contract (I read the complete one) in order not to have to make the payment.
Website has copied EU law in terms and conditions although they do not have an EU license.
Played with no deposit, then deposited money and cracked wagering amount. afterwards it is reported that you can only withdraw money if you deposit less than 5 dollars.
Automatic translation:
Public
Public
11 months ago
Dear onkyosc401,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Vegas Rio Casino. First, I’d like to point out that the casino does not forbid you to deposit more than 5 dollars – they say that the player should not make any new transaction when his account balance is more than 5 dollars.
Now, please allow me to ask you a few questions so I can understand the situation completely.
What bonus have you exactly played with? Could you please send me a web link or a promo code? Can you also confirm that you finished the wagering requirements before depositing? Has the casino cancelled your whole balance including the deposit you made?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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