Vegas Kings Casino - Player’s active balance has disappeared.

Was playing with the spins from money i deposited. Won $841 on a 30 cent bet. 3 hands later i had $23. Too all people who read this. DO NOT SIGN UP WITH THESE CRIMINALS

Dear Jesse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If your account is still accessible, could you please forward your cashier and game histories along with any relevant communication? My email address is petronela.k@casino.guru.

Lastly, could you please confirm that you haven’t provided access to your account to anyone else?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

I hit a 1 in a 1000 bonus. 30 cent bet paid $760. 3 hands later i hit the playthrough according to them. I was watching my playthrough the entire time because it was taking so long to get there i was no where near it. On top of that received no warning when my money went from $800 to $26 in a hand so i was betting higher.I dont play online games to make money but i barey ever win so it woud have been a nice change. Ive ost alot of faith and trust towards playing this anymore. Its just sad

The person i spoke with said it wasbecause i had hit my paythrough. But as I said I was no where near it. Basically said if you had got that a few hands later it would have been yours. I closed my account and no one has access to it. I can see if i can find hand history for you

As of right now i cant access it im blocked

It was on the game Immortal Romance i got a GO WILD and hit 4 of them and it was a 30 cent bet

Do I understand correctly that you have closed your account?

I cant login the sitehas blocked me but have no plans to return

How do you wish to proceed with this complaint?

I honestly dont understand the question. Theres no reason for me to make up what occured. My account is blocked so you cant even access the hand history to see what happened. Ill haveto contact my lawyer at this point to see if i have grounds for a lawsuit as ive deposited money on this site. In the meantime ill be sure to expose them for the criminals they are on every social media platform humanly possible til results come through

Thank you very much, Jesse, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future but please, bear in mind that it will be very difficult to confront the casino without any supporting evidence.

Hello Jesse.

Thank you very much for sharing your negative experience with the Vegas Kings Casino. We will now try to get in touch with them.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Jesse.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

Casino.Guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hi Jesse,

We trust you are well.

Regarding your dissatisfaction with VegasKings casino please find bellow an explanation of exactly what happened with your casino account and the reasons for it.

Jesse you have converted your free spins bonus into cash and this is the reason why your balance was reduced as per the T&Cs. You contacted us twice, first time you asked about what happened with the balance in your casino account which we gave you an explanation and the reason for that to happen, you didn't have any further questions and ended the conversation with a simple "NO". Then after an hour you came back to the chat and requested a permanent closure of your casino account.

If you have any further question we will be happy to answer all of them.

Kind regards

The VegasKings Casino team.

Hello Jesse.

Please, could you confirm the casino statement? Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

"Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime."