Vegas Baby Casino - Player’s withdrawal has been delayed.

I have been waiting since the 24th November 2020 for my withdrawal - every document they have asked for got sent straight away. I get the same response on email saying account still under verification, 8 weeks to verify a account and send the winnings!

Dear Leanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi - the casino has all documents requested and have said nothing else is needed, they all got sent straight away. The 2months wait is since everything has been sent. All I get from them is we are still reviewing your account and nothing else is needed

Thank you very much, Leanne, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Leanne, 

Thank you for your contact and your patience while your account is under review. 

I apologise for any confusion with regards to the end of the working day, the latest I meant was 8pm.

At this time, I am unable to provide you with a further update other than your account is currently under review in line with our regulatory obligations. 

these are the emails I get - last week they today me on Friday I’d have a update and this was the update ! Yet again same response 8 weeks later

I would like to ask Vegas Baby Casino to join us and help us resolve the player's issue.

They won’t join the chat - what’s happens then? Thanks

Unfortunately, if the casino won't respond to us within the given time, we will be forced to close the complaint as unresolved, which then could negatively affect the casino's rating and other player's can read about your negative experience here. Extending the timer by 7 days to give the casino time to respond to us.

The complaint will now be closed as unresolved as we did not receive any respond from the casino. I'm really sorry that we could not help you more but as the casino is non-responsive there isn't much we can do for you in this case. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru