Vegas Baby Casino - Player’s withdrawal has been delayed.

Hi,

I have been patiently waiting for my withdrawals since 18.07.2020. Customer service only sends you email they do not have any contact details. No manager available at any point. Awful customer service when you ask a question about withdrawals they advise still under verification. I have been doing all the chasing up. I have no money left and this has put me in the worst situation of my life. They were happy to take deposit of 3000 but have not paid my withdrawals since 18.07. I sent various emails and still get the same answer it is under verification. I joined this in july but evem though they checking my statements from May 2020. I wish i never had played with this site. They only hav 2 or 3 people working in customer service and they all give yoh different answers. SLA is shocking and still no reply to my complaints. You cannot talk to anyone over the phone it is either live chat or send an email

Dear Addishah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise if you have accumulated your winnings with or without active bonus? Thank you in advance for your reply.

Best regards,

Petronela

Dear Addishah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.