HomeComplaintsVegadream Casino - The player's verification is delayed.

Vegadream Casino - The player's verification is delayed.

Amount: €1,700

Vegadream Casino
Safety Index:Above average
Submitted: 13 Sep 2022 | Case closed : 30 Sep 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's verification is delayed for over a month. The complaint was closed as the player stopped responding.

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2 years ago

Hi I need help I did the verification on vegadream close to a month now and my account is still not verified it still shows processing since weeks my main problem is that I did a withdrawal and I was told by customer service that the withdrawal process goes through after my account has been verified and I did the verification almost if not more than a month ago please I need help

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2 years ago

Hello simbostephen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago

Dear simbostephen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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