Vegadream Casino - The player's unable to withdraw his money.

The problem with the withdrawal of money. It says that it will not pay out because the money was from the bonus, it is not true. And this is the second time they have done this to me.

Hello Daniel5456,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your betting and bonus history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon, I have already sent you e-mails.

I have a verified account in the casino for over a year now. I have received emails again that he is not withdrawing money because he wanted to withdraw from the bonus.

and as far as I know, after the bet is reworked, the money is automatically reset. And the second thing is that when I paid out, I didn't have the money with the bonus, only the money to be withdrawn.

and I still have pictures of the account after the first payment. and before the second payment.

one more thing is that if I had a bonus, I wouldn't be able to withdraw the money because it would be taken away. And this is the second time they did the same thing that they want to withdraw it, they wrote that it is from the bonus and it does not pay me.

Hello Daniel5456,

Thank you for the e-mail provided. However, it does not contain your bonus history so it is not possible to tell whether you had bonus or not. Is it possible to forward the bonus history (not the deposit/withdrawal history).

Yes, it is possible.

Hello Daniel5456,

I'm currently still waiting for the e-mail as I did not receive anything from you. Can you please forward it as soon as possible in order to help you with your issue asap?

Dear Daniel5456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.