HomeComplaintsVegadream Casino - Player wasn't stopped from opening an account.

Vegadream Casino - Player wasn't stopped from opening an account.

Black points: 81

Amount: €665

Vegadream Casino
Submitted: 09 Jan 2022 | Unresolved : 09 Mar 2023
Unresolved Our verdict

No reaction policy

UNRESOLVED

Case summary

The player from Germany self-excluded from the casino owned by the same company, but he was allowed to open an account and play in this sister casino. The complaint was closed as unresolved as the casino dit not respond at all.

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hschlue88
Senior Apprentice
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silver
hschlue88
Senior Apprentice
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Translation
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admin
Kristina
Deputy Complaints Team Lead
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
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Translation
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This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
admin
Kristina
Deputy Complaints Team Lead
Private
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
admin
Nick
Complaint Specialist
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
admin
Nick
Complaint Specialist
Private
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
admin
Nick
Complaint Specialist
Private
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
silver
hschlue88
Senior Apprentice
Private
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Vegadream Casino - Player wasn't stopped from opening an account.
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