Vegadream Casino - Player wasn't stopped from opening an account.

Black points: 81

Amount: €665

Vegadream Casino

Safety Index:Above average Submitted: 09 Jan 2022 | Unresolved : 09 Mar 2023

Unresolved Our verdict

No reaction policy, good regulator

UNRESOLVED

Case summary

1 year ago

The player from Germany self-excluded from the casino owned by the same company, but he was allowed to open an account and play in this sister casino. The complaint was closed as unresolved as the casino dit not respond at all.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Kristina

Deputy Complaints Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Kristina

Deputy Complaints Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Kristina

Deputy Complaints Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Nick

Complaint Specialist

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Nick

Complaint Specialist

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Nick

Complaint Specialist

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

hschlue88

Apprentice

Germany

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Vegadream Casino - Player wasn't stopped from opening an account.

Black points: 81

Amount: €665

Vegadream Casino

No reaction policy, good regulator

UNRESOLVED

Case summary

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

Requested by the player

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