The player from Germany usually makes smooth withdrawals from Vegadream Casino. However, her recent attempt to withdraw 2,000 euros has not been processed despite multiple attempts to contact the support team. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vegadream Casino - Player's withdrawal of winnings is delayed.
Amount: €2,000
Vegadream Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good day,
I stumbled upon your site and hope you can help me out.
I've been using Vegadream Casino for almost a year, even achieving the Walk of Fame Loyalty Level 11, and recently receiving the VIP Bronze Status from the casino.
I've repeatedly made withdrawals of a few, as well as several hundreds of euros smoothly, without any issues.
However, now that I've tried to withdraw 2,000 euros, my withdrawal request doesn't even seem to be processed - it's as if the casino is ignoring it.
Despite multiple attempts to contact the support team!
Could you please assist me in receiving my money, as it is rightfully mine?
As always, I deposited RAW CASH without any bonus!
Automatic translation:
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1 year ago
Dear Lea_06,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? When did you receive the last successful payment and how many days did it take to be processed?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Dear Kristina,
thank you for your kind and quick reply.
I last cashed out on 7/20/23 and a few hours later the payout came immediately! It has never taken me longer than a couple of hours at most 24 hours on all my withdrawals..
The casino has a processing promise of up to 48 hours so it always came immediately.
But now it's almost 5 days and my payout wasn't even processed despite this deadline that the casino has...
That's why I came to you because even when I ask support I'm always turned off..
Automatic translation:
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1 year ago
Dear Lea_06,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
