The player from North Rhine-Westphalia had requested a withdrawal of €3400.02 that hadn't been processed, despite the casino's support team having assured him it would take no longer than 48 hours. We had advised the player that withdrawal processes could take up to 14 days, however, he did not respond to our messages. As a result, we were unable to investigate further and the complaint was rejected.
Vegadream Casino - Player's withdrawal is delayed.
Amount: €3,400
Vegadream Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Vegadream Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I requested a payout of €3400.02 on 28.8 at 20:42, but nothing has happened so far. The support team assured me it would take no longer than 48 hours. Now, it's been well over 48 hours. The support team keeps sending me the same copy&paste response.
Automatic translation:
Public
Public
1 year ago
Dear AleKing44,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
