The player from Germany has requested a withdrawal ten days ago. It hasn't been received yet. We assume that complaint was resolved but the player stopped responding and we are forced to reject this case.
Vegadream Casino - Player’s withdrawal has been delayed.
Amount: €1,050
Vegadream Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello
On February 25th, 2022 I requested a payment of €1050.00 which has not yet been processed. The problem is that I can't reach anyone to ask if there are any problems or if verification is still pending. Neither the live chat is present nor was there an answer by email or via the contact form.
I have to say one more thing, I had previously had payments between 30-535€ that were transferred without any problems in the last week/months (processing of the payments was a maximum of 4-5 days). I only have a problem with the sum. I don't know what to do, my hands are tied, please help! The payout is under "Pending payouts" and can still be withdrawn but with such a long time it's really strange what can I do?
Ps: I have never had to verify myself for the previous payouts. I also don't know where to verify myself because I have no contact with Vegadream and can't reach anyone.
Automatic translation:
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2 years ago
Dear timurdemir888,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have received payments previously and had your last withdrawals approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
I have always deposited and played without a bonus. Yes, I can withdraw the payout. This is happening to me for the first time. I'm just wondering if they suddenly need something from me to make this payment. I can't do anything since no one has contacted me or responded to my messages. I'm already considering handing over a deadline reminder.. what should I do?
Automatic translation:
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2 years ago
I fully understand your frustration, timurdemir888. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
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Alright thanks for being with those who need this help.. ✌🏼
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2 years ago
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Today it's exactly 2 weeks ago.. how about my coal? My collar is slowly bursting. You have to do something urgently. Something like that shouldn't be tolerated.
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2 years ago
Thank you very much, timurdemir888, for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Vegadream Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.
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2 years ago
Hello timurdemir888,
I looked at your complaint and will do my best to help you. I would like to invite Vegadream Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Dear Tarik,
This is to inform you that, we haven't received your documents as of now which was requested earlier. You must send the requested documents to complete the verification process.
We have resent the email to you today with the list of documents which are pending.
Please do not hesitate to contact us if you have any further questions.
Best Regards,
Vegadream Casino.
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2 years ago
Dear timurdemir888,
follow the Casino's instructions and let me know about your progress, please.
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2 years ago
Translation
Thanks so far for everything you've done for me. I have just emailed all my personal documents to Vegadream Casino. I hope that these will be processed as soon as possible and my payout will then be carried out. The faster the better for me. Maybe Vegadream will keep me as a customer 👍🏼.
Automatic translation:
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2 years ago
Dear timurdemir888,
As we can see that you got an email today and requested the documents which were missing or rejected.
We request you to send us the requested documents as soon as possible to complete the verification process.
We are awaiting for your reply.
Best Regards,
Vegadream Casino.
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2 years ago
Translation
I have now sent all the documents you requested as PDF files again, as you requested. Please state in detail if any documents are missing and what exactly is required!
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2 years ago
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When is something going to happen? I've been waiting for my money for ages, doesn't that exist?.. Casino Guru please give Vegadream a deadline number date it can't go on like this!
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2 years ago
Dear timurdemir888,
We have received your documents successfully which we have already forwarded to our relevant department.
We will get back to you as soon as your documents gets verified or if we need any further documents to verify your account.
Your patience will be greatly appreciated...!
Best Regards,
Vegadream Casino.
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2 years ago
Dear timurdemir888,
unfortunately, I can't set a time limit and influence the verification. We need to wait until your account will be fully verified.
Dear Casino,
keep us updated about the progress, please.
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2 years ago
We can confirm that your submitted ID verification document has been uploaded successfully. Our verification team are working on it and will email you when this process is completed.
Yours sincerely, the Vegadream team.
Note: This email address cannot accept replies.
Ich warte immer noch auf die Bestätigung der Verifizierung.. (kurzer Zwischenstand)
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2 years ago
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Anything else going on here? I wait forever!!
Automatic translation:
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2 years ago
Dear timurdemir888,
Your account verification is under progress. We will get back to you as soon as your account gets verified.
We apologies for the delay.
Best Regards,
Vegadream Casino.
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2 years ago
Translation
I just received an email confirming that my account is verified only. The payment was forwarded to the respective department and is being processed. So I might be able to play again soon without any problems.
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2 years ago
Dear timurdemir888,
it's great to hear good news, please, let me know when you'll receive your winnings.
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2 years ago
Hello timurdemir888,
We are happy to say that your account has been verified successfully even we have processed your pending withdrawal from our side.
Thank you for your patience during the verification process.
Best Regards,
Vegadream Casino.
