The player from Germany attempted to withdraw €767 after depositing €1000, but the withdrawal was canceled and the amount was deducted without explanation. The casino claimed it was due to the player only playing one slot game, and the player also noted that not all deposits were credited. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which led to the rejection of the complaint.
Vegadream Casino - Player’s withdrawal has been confiscated.
Amount: €767
Vegadream Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I deposited €1000 in the casino and wanted to withdraw €767, but it was simply deducted from my player account and the withdrawal was canceled. They claim it’s because I only played one slot game. Furthermore, not all of my deposits were credited to my player account. I find it sad that casinos treat players this way. Keep your hands off this casino. As far as I know, it's a Russian site where everyone tries to scam people anyway.
Automatic translation:
Public
Public
2 months ago
Dear mircomichel1994,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
