The player has deposited money into her account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
Vegadream Casino - Player’s deposit has never been credited to her account.
Amount: €100
Vegadream Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Vegadream Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello everyone,
I have the following problem, I deposited yesterday at locowin and vegadream via volt.io, the first 2 times it worked wonderfully, but then suddenly the money was debited from my account but not credited to the casino, the casino is the Payment then saved as "Cancelled or Aborted. Now I don't know where my money went.
This is me at both of the casinos with the. Deposit amount of 50 euros each happened.
Contacting volt.io could be difficult as there is no German support.
What should I do now 😭
Automatic translation:
Public
Public
1 year ago
Dear fabiennegroll16,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
