Vegadream Casino - Player's account has been blocked.

I was playing on vegadreamichad 4300 euro on my account I wanted to withdrawal it I did that I added my documents and waited now 14 days later still nothing and my account is blocked I spoke to different agents for help they told me 100% that it will be fixed today I spoke to one and that one told me That my account is blocked permanently I asked why they told me gambling issue and now I can't log in and my 4300 euro they stole my money please help me.

Dear Karim,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise whether you requested self-exclusion, or indicated gambling issues?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I keep getting the same answers just wait you will be contacted on email just send us email. For 14 days now I still got nothing.

They also say I will contact relevant department but that's shit talk also they told me that 10 times already still nothing... Please help 🙁

Hello Karim,

We apologies for your disappointment here. As we could see that all your pending withdrawal have been approved and there is no any pending withdrawal now.

Your account has been closed for security purpose without possibility to re-open it again.

Best Regards,

Vegadream Casino.

Hello everyone,

Thank you Vegadream Casino for your reply.

Karim, let's give it a few more days, and hopefully, the withdrawal will be credited to you soon. Please let us know when you receive the payment.

Dear Karim,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.