The player from Germany alleges that Vegadream Casino offers bonuses and cashbacks, but doesn't follow through over promised offers. They describe having negative experiences and express dissatisfaction with their customer service response.
Vegadream Casino - Player is distressed about his experience in the casino.
Amount: €10,000
Vegadream Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Vegadream Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
HELLO EVERYONE. BEWARE of VEGADREAM CASINO...PLEASE DO NOT DEPOSIT A SINGLE CENT...THEY ENTICE YOU WITH BONUS AND CASHBACK OFFERS, BUT YOU GET NOTHING, ABSOLUTELY NOTHING FROM YOUR MONEY. YOU MIGHT AS WELL LITERALLY THROW YOUR MONEY OUT THE WINDOW. GAMES ARE MANIPULATED JUST LIKE AT WOOPWIN CASINO. IF YOU HAPPEN TO WIN, WHICH IS HIGHLY UNLIKELY, THEN THEY ONLY RIP OFF THE PLAYERS...EXTREME CAUTION IS ADVISED AT BOTH CASINOS. I SPEAK FROM EXPERIENCE...AND IF YOU COMPLAIN, THEIR ONLY RESPONSE IS...IT'S A GAME OF LUCK BLA BLA...HIGH STAKES...THEN YOU DEFINITELY GET NOTHING...STEER CLEAR OF THESE FRAUDSTERS...RATHER STICK TO THE 5 SECOND RULE...IT'S SAFER, LEGAL AND FAIR...
Automatic translation:
Public
Public
1 year ago
Dear swenj27,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegadream Casino.
Similar to your previous complaint with Woopwin Casino, we are unable to assist you based on the current description of events.
https://de.casino.guru/woopwin-casino-spieler-wirft-casino-spielmanipulation
If you wish us to look at the RTP of the casino we would need substantial evidence to review, such as your complete gaming history.
If you believe you are eligible for a bonus, you haven't received, please understand our options to help depend on the specific information about the bonus and how the offer was communicated to you.
If you have more information that would help our case, please forward it to me. My email is tomas@casino.guru
Best regards,
Tomas
Casino.Guru
