The player from Ghana had his fully verified account on VBet locked over a week prior, with approximately 82 USD in it. The account was locked after he made a withdrawal request. He sought assistance in unlocking the account and recovering his money. The issue was resolved successfully, and the player confirmed that his account was unlocked and he had access to his money. The complaint was marked as 'resolved' by the Complaints Team.
Vbet Casino - Player’s account has been locked after withdrawal request.
Amount: GH₵1,300
Vbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Vbet Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Hello, pleass help me unlock my account on vbet i was locked (client locked) over a week with about 1300ghs (82usd),my account ID 62101969, my account is fully verified with successful deposits and withdrawal my account got locked after i made a withdrawl, i mostly play live sports bet and sometimes casino with my own money with no bonus, with a negative %roi
I registered months ago, please help me recover my money and account
Public
Public
4 months ago
Hello Ericzend,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account?
Looking forward to your answer.
Regards,
Nick
Public
Public
4 months ago
Please money and account locked over a week was resolved today
Thank you for the support
I'll acknowledge you support and work thank you
Public
Public
4 months ago
Dear Ericzend,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
