Vbet Casino IN - Player's deposit is delayed at the casino.

Hello Team,

I want to raise a complaint VBET casino.

Case: -

Before Deposit, i have done with 1 round of KYC as per Casino Process

Post that i Deposit a small amount just to check the casino and its performance. I have made an UPI transaction which was successful, but it has not been added to the account yet.

Post this when i am trying to connect with them, (which i did multiple time); they have only one reply " we are looking in please wait".

More than a complaint its my suggestion to others stay away from this casino.

Dear ujjwaldeep.singh, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Veronika

The deposit is successful, already verified with my payment provider. Beside, i have given all the needed documents to the casino team.

I have suffered this thing with other casinos too in past, but they take 20-30 mins to get it traced and add to casino account.

I smell something fishy with Vbet

Thank you for your reply. Please forward me the following documents:

• communication between you and the casino regarding your lost deposit
• communication between you and the payment provider regarding your lost deposit
• screenshot of your deposit history in your casino profile
• deposit receipt
• bank statement from the date you made your deposit up until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Hello Veronika,

The issue has been resolved, we can close this complaint.

Dear ujjwaldeep.singh,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru