Vbet Casino AM - Player calls for deposit refund due to gambling problems.

Hello!

At first i would like to mention that i spent a lot in this casino and they treat the customer super shitty, I would like to get a full refund for my deposits as I am not controlling my gambling activities

The support is super shitty

They answer only to the question they like

I regret spending each penny on the platform

this is not the first time i face this kind of issue!!!!

I demand all deposit refund as an addicted player

https://m.vbet.am/en/ link to casino

Dear shushkhanamiryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Vbet.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested a self-exclusion, or have you requested a block of your account due to your gambling problems?
• Have you informed the casino about your gambling problems in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear shushkhanamiryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Casino Guru,

Yes I informed and I requested a few times to provide me with the chat transcripts) they never did!

Could you please advise if your casino account is currently blocked?

Please understand that if there is no record of you requesting a self-exclusion due to gambling problems we can't assist you in requesting a refund of your funds.

My account is not blocked. I can still play! The support never provided any help and they have never asked anyting! You can request all chat transcripts and see!

If they provide because they always answer only to whatever they like!

Dear shushkhanamiryan,

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason for my decision is xxx (gambling problems)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@vbet.am (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Dear shushkhanamiryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.