Vave Casino - Player seeks refund for unauthorized deposits.

My partner has used my details to gamble. He spent about 18k depositing and the casino didn’t bother to verify the person or the payment details. I got in touch with them explaining about the matter I want my money back is not my problem that they are iresponsabile and accept payments of such amount without any verification

Dear dana040193,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re facing.

To better understand and assist with your case, could you please provide more details regarding the following:

• Did you give your partner access to your account or payment details at any point?
• Were you aware of any gambling activities being conducted with your details prior to noticing the transactions?
• Have you already contacted your bank or payment provider about this issue? If so, what was their response?
• Can you provide any communication you've had with the casino regarding this matter? If you have relevant emails or documents, please forward them to petronela.k@casino.guru.
• 
  

Nevertheless, please remember that it is the cardholder's responsibility to keep their payment method secure and not to share it with others.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi I knew he had a gambling addiction . I don’t know how he got access to my crypto wallet. I’ve asked the casino to refund my money how is possible to allow somon to deposit without verification such a amount this is scam if nothing get sorted I will take legal action against the casino I will sue them in the court

I know is my responsibility I don’t know how happen but as well is not possible to allow someone depositing without verification. I asked them for refund of my money

Hi dana040193,

Thank you for bringing this matter to our attention. We understand your concern regarding the unauthorized deposit made from your crypto e-wallet into the online casino by your partner.

It's important to clarify that the casino's responsibility is to verify the ownership of the crypto e-wallet during a withdrawal request, not at the time of deposit. The nature of cryptocurrencies makes it challenging to identify the owner of the e-wallet when deposits are made. This verification process at the withdrawal stage is in place to ensure that the funds are returned to the rightful owner.

We recommend discussing this matter directly with your partner and reviewing the security measures in place for your crypto e-wallet to prevent unauthorized access in the future.

Unfortunately, this matter is more appropriate for the police to handle rather than our Complaints Resolution Center. While we understand the frustration and distress this situation has caused you, your partner's actions technically constitute theft, and such incidents require investigation by the proper legal authorities.

We regret that we cannot offer more help in this case, but Casino.Guru is not equipped to address issues of this nature. We strongly recommend that you report this incident to the police so that they can carry out a thorough investigation and take the necessary actions.

Best regards,

Petronela

Casino.Guru