The player from Italy had reported that after making several deposits on Vave Casino, her withdrawal request was rejected due to a 'double account IP' claim. Despite providing additional verification, her subsequent withdrawal request had remained unprocessed. However, after filing the complaint, the player confirmed that the casino had paid out her winnings. We had therefore closed the complaint as 'resolved'.
Vave Casino - Player's withdrawal is delayed over double account IP claim.
Amount: 1,276 ₮
Vave Casino
Safety Index:LowSafety Index
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4.1
Vave Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
Good day, I hope you can assist me. This is the first time I've registered on Vave Casino, which I found on Google and read some excellent, cutting-edge reviews about on https://cryptonomist.ch/migliori-crypto-casino/. I've deposited around 1000 USDT across multiple deposits, without using any bonuses and just my own balance. I decided to withdraw an amount of 1276 as a withdrawal test before playing again. However, after three days, my withdrawal request was denied (the site mentions a maximum of 10 minutes for Crypto withdrawals...but anyway) due to having a double account IP, which honestly, I still don't fully understand. I've messaged them via their chat service seeking explanations and provided all the information they requested. I've asked them if they wanted any document or a video, anything really, but their response has always been the same, that the finance department will look into it. But what exactly are they checking when they don't even want the documents? They requested that I make another withdrawal attempt but it's yet to be processed. So I'm turning to you in the hopes that you can assist me. Thank you.
Edited by a Casino Guru admin
Automatic translation:
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9 months ago
Dear Ale84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Translation
Thank you very much they paid immediately after writing the complaint. Thank you
Automatic translation:
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ale84, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
