The player from Poland successfully completed the KYC procedure but faces issues withdrawing funds due to accusations of having multiple accounts, which she denies. She insists that this is her only account.
Vave Casino - Player's withdrawal is delayed due to account issue.
Amount: €700
Vave Casino
Safety Index:LowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 19h 58m 3s
Case summary
yesterday
Public
Public
2 days ago
Good morning!
Everything was fine until I ordered the withdrawal. I went through the entire KYC procedure. I sent a photo of my ID, driving license, a selfie with these documents, a selfie with the card and number, and I sent confirmation of my address.
Vave said I violated the rules of multi-account. That's not true. I went through the entire procedure. This is my only account.
Please help.
Public
Public
2 days ago
Hello Basior,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vave Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- Did you have any accounts here in the past?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
