The player from Poland successfully completed the KYC procedure but faces issues withdrawing funds due to accusations of having multiple accounts, which she denies. She insists that this is her only account.
Good morning!
Everything was fine until I ordered the withdrawal. I went through the entire KYC procedure. I sent a photo of my ID, driving license, a selfie with these documents, a selfie with the card and number, and I sent confirmation of my address.
Vave said I violated the rules of multi-account. That's not true. I went through the entire procedure. This is my only account.
Please help.
Hello Basior,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vave Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick