The UK player had his winnings confiscated after a substantial win at an online casino. He had deposited and played with his own money, not bonus funds, but the casino had put his withdrawal request on hold for three days before refusing to pay out. The player had claimed to have gambled with his own money and used some bonuses, which he had wagered on. He had won a substantial amount and attempted to withdraw over $2k, but the casino had voided his withdrawal. The casino had stated that the winnings were cancelled due to exceeding the maximum allowed bet during the game with an active bonus. Despite our efforts to mediate, the casino had not responded to our requests for further information. Hence, we had to close the complaint as unresolved, which could have negatively impacted the casino's rating. We had recommended that the player lodge a complaint with the Gaming Curacao authority.