The UK player had encountered a problem with Vave Casino, where his withdrawal of over $2k was voided after a significant win. The player had deposited and played with his own money and had also used some bonuses. The casino had claimed the winnings were cancelled due to exceeding the maximum allowed bet during gameplay with an active bonus. Despite our mediation attempts, the casino did not respond to our requests for more information. We had to close the complaint as unresolved, which could have negatively impacted the casino's rating. We had advised the player to lodge a complaint with the Gaming Curacao authority.