Vave Casino - Player's winnings confiscated by the casino.

First of all I ınsıst advice to players dont play in this vave casino!!!

Now Im not new in vave I didnt get any trouble before but matters starts when I win money first they confiscated my 10 thousant euros after they locked my sport bet and they stoped fcking member point and I wagered 1 milions euro but always same I withdraw they canceled in the end they took my 120 thousands euros they have always lie always and terrible live chat vip manager never solve problem just its name vip manager!!! I will complain everywhere if the players read my writing nevee play in this cheats!!!

Dear Ares35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Ares35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Additional comments from the player:

Hi have a nice day they took my 130000 euros in lightning roulette first I win 30 thousand they delete my balance and they said you can max 10 thousand with bonuses and I said ok I play with bonuses thats casino rules but after I join with my normal balance not bonuses I joined lightning roulette and they said you can’t withdraw because of you play more than 16 numbers and they delete my balance!

They are cheat !!!

Thank you very much, Ares35, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Vave Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Ares35,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Vave Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What happened with his disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions, and the funds were confiscated, is the casino able to substantiate it with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Dear Ares35,

We have thoroughly reviewed your account activity and found that all sports bets were either won, lost, or rejected due to liability reasons, meaning the bet could not be placed and no funds were deducted.

Furthermore, upon further investigation, we did not identify any deductions matching the amounts mentioned by you. To assist you better, could you please provide us with the dates when these deductions occurred?

Your cooperation in providing this information will help us resolve the issue more effectively.

Thank you for your understanding.

Best regards, Vave Casino

Dear Ares35,

Can you answer the casino representative's question? Do you remember when the deduction(s) occurred?

Dear Ares35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will be possible only after providing the requested information.

Thank you, Vave Casino team, for your cooperation.

Best regards,

Branislav, Casino.Guru