The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn't requested the closure and had received conflicting reasons from the casino for the action. Despite the account closure, he had been notified that his withdrawal was approved but hadn't received any funds. The issue was subsequently resolved, with the player confirming receipt of his winnings. We, the Complaints Team, had marked the complaint as 'resolved'.
Vave Casino - Player's account has been disabled during withdrawal.
Amount: $2,200
Vave Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vave Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
I lost somewhere near 2300 usdt than i won it back 2200 usdt while i was trying withdrawals first withdrawal request was 2100 usdt second 100 usdt they told me it will be asap, it’s in the queue, it was second day they told me it might take 3 days, after when i tried to login account was disabled, when i asked why they told me from our last communication i asked them.
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9 months ago
Dear tavstadiona,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Regarding the blockage of your account, can you please confirm that you asked the casino to close your account? What was the reason for your account closure request?
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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9 months ago
Hello, no i didn’t asked to close, they first texted me that i asked them to close( i have screenshot) today they texted me that they closed it for my gaming addiction, now i got message that my cash out was approved but still didn’t get anything
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8 months ago
Dear tavstadiona,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
