VasyCasino - Withdrawal of player's winnings has been delayed.

Hello,

This casino again is doing their famous thing, and it is the only thing they do best.

After going through the same experience last August when i posted a complaint on them, now they are again delaying my withdrawal and this time they even toke the right from me to express my disappointment.

They namely blocked me from live chat, every time i go on chat they close it and proof are in the screenshots.

I have deposited, played and requested a withdrawal the 1st of this Month and till now i am running after them to ask why are they stating in the general terms and conditions that withdrawals takes maximum of 48h for verified users which i am one of.

They don't answer this questions because they are taught to, this is a scam from a neutral point of view because the general T&Cs are the contract between me and the casino and they are again breaching it regardless of not mentioning that WAGE Free Bonus isnt withdrawable and is a Sticky Bonus.

They now kick you out of chat if you keep asking about information that you have the eight to ask for.

I attached screenshots of their Email correspondence and also of the live chat and of my transactions.

This poeple with all due respect are not professional and cant even write or experess themselves clearly in English and they just handle like you some cheap material that they use. I am a regular player and depositor and get this handling of animals, not mention also that they work 90% with Copy Paste....

I am wondering how are they operating under a licence when they allow themselves to breach their own terms and conditions. Should i breach them then the response wouldn't take more than some 5 hours or so but in this case they allow themselves everything.

I am not letting of this matter they must adjust themselves and they have to process my withdrawals in the given timeframe because thats how everything works in this world, with respect ling rules !

Dear Abbyyy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hallo,

Danke für Ihre Antwort.

Laut der Allgemeinen Geschäftsbedingungen von diesem Casino werden Auszahlungen innerhalb 48 std bearbeitet. Mehr nicht.

14 Tagen ist keine gesetzliche Frist und ist auch nicht von diesem Casino erwähnt.

Sie bringen meine Auszahlung zum Wochenende um noch 2 Tage zu verschieben und das alles kenne ich schon von der Gruppe Mountberg. Ausserdem mein Konto ist verifiziert und habe mit Bitcoin die Auszahlung gereicht, also wozu die 14 Tagen ??

Mfg

Dear Abbyyy,

Have you received your withdrawal from the casino yet?

Hi Kristina,

Yes i received it.

Thanks.

Dear Abbyyy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru