The player's winnings were voided for breaching the max bet rule. The complaint was closed as the player stopped responding.
VasyCasino - The player's winnings were voided.
Amount: €1,000
VasyCasino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
hello I deposited 100 euros at the vasycasino and used the 100% bonus without wagering requirements won 1000 euros now everything has been deleted except for the 100 euros deposited...
because I violated the bonus condition and exceeded the minimum stake of 4 euros.... but it said bonus without wagering requirements, why do I have requirements that are tied to a bonus
Automatic translation:
Public
Public
2 years ago
Hello bjilge48,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VasyCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how many times did you bet over the maximum limit? Are you able to access your betting history and forward it to nikolas.b@casino.guru?
Please note that if you did bet over the limit multiple times the casino had every right to void your balance as you used a bonus which has certain conditions.
Looking forward to your answer.
Regards,
Nick
