UUspin Casino - Player's winnings are unjustly capped.

Hi there I won 18k and went to withdraw it and was then told I can only withdrawal 6k and I would have to forfeit the rest of my winings due to the fact that they only let you withdraw x30 your deposit amount. My deposit amount was 200 so my max withdrawal would be 6k and the remainder would be forfeited.

I never accepted or played any bonus nor accepted or played any free spins.

No where on the website does it say this not until you actually go to withdraw your winings is the first point where they mention about your maximum amount and the rest being forfeited.

If I had of known this I would have never played that website.

Can you please help me

The website is UUSpins.net

Thanks

Dear onuratesok3,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Did customer support confirm that withdrawing the maximum amount would forfeit the rest of the winnings? Doesn't it simply mean that you can request a new withdrawal for the maximum amount?

Have you made any successful withdrawals before?

Could you please confirm that you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear onuratesok3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.