Uptown Aces Casino - Player complains that he didn’t win anything.

Uptown aces and there family of casinos (the other Aussie casinos) games don't payout at 5.00 and up I didn't think anything of it until it happened the 10th time everything plays fine at 1.00 and 2.00 but if you go to 5.00 it won't payout because you'd make money then and they aren't in the business of paying out... now 10 times in a row is a real problem i have high risk but no reward..then i figured out theyare all the same casino because I knew the customer support team and we'd already discussed this is with them before and its the usual RNG BS they always give because they are idiots. So don't go near any of the AUS RTG casinos because they are cheats and hate paying out..plus anyone w/ 60x play through is a scam.

Dear Matt,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Matt,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.