HomeOnline casinosUptown Aces Casino Review

Uptown Aces Casino Review

avatarJannete H.
Last updated 06/2026
Safety Index
5.6
User feedbackMixed
18 reviews
avatarJannete H.
Last updated 06/2026

Read our Uptown Aces Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Important (1)
Accepts players from Ohio
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Pros and cons

  • Casino accepts players from many countries
  • Wide variety of bonuses
  • Live chat support is available 24/7
  • Live dealer games are not available
  • Only one currency is accepted
  • Not all payment methods are available for all countries

Casino screenshots

uptown_aces_casino_homepage_desktop
uptown_aces_casino_game_gallery_desktop
uptown_aces_casino_promotions_desktop
uptown_aces_casino_homepage_mobile
uptown_aces_casino_game_gallery_mobile
uptown_aces_casino_promotions_mobile

Uptown Aces Casino Review

For this review, our independent casino review team put Uptown Aces Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Uptown Aces Casino came in with a Below average Safety Index of 5.6. This means it does not fully meet our standards for fairness and safety. Carry on reading our Uptown Aces Casino review to make an informed decision whether or not this casino is the right fit for you.

Is Uptown Aces Casino fair and safe? Safety Index explained

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our Uptown Aces Casino review, we carefully went through and inspected the Terms and Conditions of Uptown Aces Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

Uptown Aces Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Uptown Aces Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

Taking into account all factors in our review, Uptown Aces Casino has scored a Safety Index of 5.6, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.

Note: As far as we are concerned, Uptown Aces Casino is related to 6 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Uptown Aces Casino. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.

Uptown Aces Casino: Terms and Conditions

Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Uptown Aces Casino to be unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Complaints from players about Uptown Aces Casino

Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.

We currently have 7 complaints directly about this casino in our database, as well as 37 complaints about other casinos related to it. Because of these complaints, we've given this casino 15,393 black points in total, out of which 14,763 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Uptown Aces Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of Uptown Aces Casino shared by 18 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Uptown Aces Casino company data and licenses

Uptown Aces Casino is owned by Deckmedia N.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

Uptown Aces Casino has a gambling license issued by Curaçao Gaming Authority in Curaçao.

Win and withdrawal limits, payment options

Uptown Aces Casino accepts deposits via 13 payment methods. This includes: PaysafeCard, VISA, Mastercard, Neosurf, American Express, Bitcoin (BTC), Bank transfer, eZeeWallet, Discover, CardPay, Bitcoin Cash (BCH), Litecoin (LTC), Ethereum (ETH).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
USD 5,000 per week No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Uptown Aces Casino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Uptown Aces Casino, withdrawals, and other potential areas of concern. When we tested Uptown Aces Casino's customer support, we found it to be good.

Uptown Aces Casino casino games and slots

Uptown Aces Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.

Casino games from 1 game provider are offered. This includes Realtime Gaming.

Uptown Aces Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

Our database presently holds 7 bonuses from Uptown Aces Casino:

  • 20 FREE SPINS on Triple Tigers
  • 250% up to $2,500 and 100 extra spins

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

  • Owner Deckmedia N.V.
  • Established 2014
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Uptown Aces Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Unfair
Issues found: 4
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Average
Total complaints: 28
Last updatedLast updated
  • Opened 0
  • Unresolved 1
  • Resolved 7
  • Rejected 20
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 6 complaints from other sources.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Slightly negative
    Last updatedLast updated
    • Operates with an unverifiable license

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    Important
    Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
    Unfair terms and conditions
    • Playing restricted games while wagering bonuses may forfeit bonus balances
    • Low-risk play may lead to winnings being confiscated
    • Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
    • Casino voids gaming account balances after less than two years of account inactivity

    Games

    Explore the game selection available at Uptown Aces Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

    Game types

    Slots
    Roulette
    Blackjack
    Betting
    Video poker
    Bingo
    Baccarat
    Jackpot games
    Live games
    Poker
    Craps and dice
    Keno
    Scratch cards
    eSports betting
    Crash games
    Available: 8 Not Available: 7

    Game providers

    • Realtime Gaming

    Uptown Aces Casino bonuses

    Browse all bonuses offered by Uptown Aces Casino, including their no deposit bonus offers and first deposit welcome bonuses.

    Casino Guru
    We want players to understand gambling.

    Payments

    Browse an overview of payment methods supported by Uptown Aces Casino, along with related limits and fees associated with transactions to or from your casino account.

    Payment methods

    Show all (13)
    • PaysafeCard
    • Mastercard
    • VISA
    • Neosurf
    • American Express
    • Bitcoin (BTC)
    • Bank transfer

    Transaction limits

    Withdrawal limits
    $5,000
     per week
    Win limits
    Unknown

    Currencies

    Traditional

    Supported Fiat currencies.

    USD

    Customer support

    Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

    Language options

    Website
    Available in 1 language
    English
    Live chat
    Available in 1 language
    English
    Customer support:
    Available in 1 language
    English
    Live chat rating
    Good
    Average response time: 3m
    Last updatedLast updated
    Date and tester
    Response time
    Rating
    30 May 2026
    Mirka D.
    3m
    Good
    21 Jul 2025
    Ivana F.
    Not measured
    Subpar
    18 Jul 2025
    Igor P.
    Not measured
    Good
    10 Jan 2025
    Mirka D.
    Not measured
    Subpar
    29 Feb 2024
    Mirka D.
    Not measured
    Subpar
    05 Jun 2023
    Endri K.
    Not measured
    Subpar
    05 Apr 2022
    Burak O.
    Not measured
    Good
    30 Aug 2021
    Maria S.
    Not measured
    Excellent
    12 Nov 2020
    Radovan P.
    Not measured
    Excellent

    User reviews of Uptown Aces Casino

    This is a place to share experience with Uptown Aces Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Mixed

    Rated by 18 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Casino Guru
    We want players to understand gambling.
    • 1 year ago
    As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.
    • Good game designs.
    • 1 year ago
    I was having an issue with their spins which turned out my money losed out to them by wrong or less information given by them. So here I was given something like 40 free spins on a particular game, So I thought I should utilize this opportunity to increase my winnings, I already had 378 dollars in my account So actually what happened was i started playing spins so I didn't know that it used my real money for spins and vanished my all real money. So at last when I am seeing my real balance it's empty. All damage was done.
    • False Bonuses.
    • Wrong details about spins.
    • 1 year ago
    chat just blew me off about , nicely, casino itself seemed ok till I won that money then all of a sudden they blew me off verifing my account the bottom line is they didnt want to pay but they will take your money till you win. so washington stay away from this casino.
    • won 1700.00 and they shut my account down said I was from washington and could not play there. but they where more than happy to take my deposit. do not play there if they pulled that shit on me after taking my money, their not a real good casino go play somewhere else. it took Beth a month of waiting for them to verify my account and thats what she told me. the casino just didnt want to pay out .
    • 2 years ago
    I gotta say, I've been loving this online casino lately! It's pretty sweet. They've a lot of cool games and when I won (yeah, it happens sometimes!), they paid me out super fast. No messing around.
    • fast withdrawals
    • 2 years ago
    This was my favorite casino until the day I hit the mega jackpot on the "Golden Dragon" the one with the bowls. I was so excited I won 2500.00 after loosing my behind time and again but that's the gamble right? Regardless win or lose I usually had a good time. Well I learned pretty fast that Uptown will take your money with a smile but when it comes to paying you out they are not so nice. After the 4 day wait I finally got my money. I logged back in and was gonna see what the goodies where for that day. Well there was none. Oh wait let me refraise that there was none for me. Everyone else could get them just not me. No dailys or anything. Of course I thought this was a mistake so I opened the chat. I was told that I would not be receiving any for a while and it was a choice made by management. I was told coupons were for guest who couldn't afford to gamble!!! Paaleas. Seriously. Well I was polite and ate the poop sandwich but now over 2 months later and they still want to punish me for winning. No coupons no promos I didnt even earn comps on the straight deposit I made after because yeah I was still trying to be a good sport. But uptown is a big fat cry baby sore looser.
    • Fun games cool promos
    • Sore loser
    • 2 years ago
    Good RTG casino with nice promotions - coupons are non-sticky which is definitely a positive as most RTG casinos don't offer that. Verification took a few days but they do tell you that up front. Once verified withdrawal for crypto was quick. Customer support is top tier would recommend this casino.
    • Bonuses non-sticky
    • Gameplay is smooth
    • Support is top tier
    • Withdrawal process is fine
    • 2 years ago
    wow, they’re withdraw process was amazing and shocking. They processed my withdrawal over the weekend started on Friday by Monday it was approved and I was told my check was being mailed from Canada. It got to me in Las Vegas in two days and the check worked. What also was notable was this is the only casino that I truly one I want 1700 lost it all back and then one 800 in cashed it out. the $800 was the check.
    • extremely fast payout
    • verifying documents was easy and weren’t any hiccups. sent email. it was done.
    • appears like high win ratio
    • deposits go thru consistently
    • occasional comps
    • have all of the games that truly win versus some that have arcade like games that (shazzaam) don’t win
    • no money card to make withdrawals with like some casinos have.
    • no daily free play after making deposit
    • required deposit to redeem some coupons
    • 2 years ago
    I give the casino 5 AP stars for its clear bonus policy, where everything is clearly spelled out for players.
    • 3 years ago
    You have to be exceedingly careful with this casino.

    They’re one of those casinos who will limit the bonuses you can redeem, i.e., you have to make deposits in between redemptions. You also cannot redeem bonuses in succession no matter how long it’s been in between redemptions. A deposit is required unless otherwise stated.

    During the play through of your bonus, you can only play a maximum hand or bet of $10.00.

    They will do nothing to ensure that you don’t accidentally redeem bonuses successively; and they will not cap your gameplay at $10.00 per bet or hand during your play through if you claim a bonus. You have to be mindful.

    They confiscated $200 worth of winnings over those two mistakes I made.

    They have sent me contradictory emails about whether or not my profile was validated. I got an email saying it was but then I get an email today saying my selfie with my photo ID was too blurry. Keep in mind, this does absolutely nothing to actually help with security, anti-money laundering, etc. In my situation, my IDs were completely the same. There’s no denying it at all.

    You have to be wary of these terms and conditions prior to playing because they will not take any responsibility for not using the proper tools to ensure their very own terms and conditions require.

    Avoid their casino.
    • Rude customer service
    • Unfair terms and conditions users can easily break
    • Bad business practices
    • Contradictory statements made by customer service
    • 3 years ago
    After your a member for awhile. You'll no longer get the good promotions. Doesn't matter whether you win or lose. You'll be told that your account gets reviewed. You'll see codes on other sites. Won't be able to use the codes. Payouts Will also take much longer than usual. Make sure to follow up on payouts.
    • Like the games the have.
    • After being a member, you'll no longer receive promotions. They won't be available to you. Customer service will tell you that they review your account. When playing the games you will find that you won't receive game free spins as much either. Really liked when I first started playing.now looking for better sites
    • 3 years ago
    have to be the worst casino i have play at one i played i play one game for every $80 i use i was getting bach $9 dollars in free spins big joke close my account
    • no positive
    • dont waste your time or your money
    • 3 years ago
    I have no complaints. I have won small and big here and never a problem cashing out. It’s like clock work here very dependable
    • Win and 3 business days later money is in your account
    • Limit to credit card deposits and your promotions shrink if you keep winning l
    • 3 years ago
    I won small amount last week and cashed out.I was shocked to wake up today with it in my account.very happy with them and I will play again.
    • Had lots of fun,good game play
    • 3 years ago
    I went from a prior 5 star review for Uptown Aces to a minus zero stars that's what they now deserve. On all RTG platform based casinos, coupons won't activate/redeem if you have money in your account. I won last week on the 2nd part of a 3 part coupon but the 3rd part of my coupon did activate and the casino confiscated my winnings of $4300. Either a trick they play or a glitch in the software. They broke their own rules in their term & conditions when they gave me 200 free spins. See Complaint page! I am in shock they did this to me. Loyalty means Zero!
    THANKS FOR THE NICE X-MAS GIFT!
    SHAME ON UPTOWN ACES!


    • They break their own rules in their terms and conditions and manipulate it in a way where you're at fault so they don't have to pay you.
    • They lost a loyal player
    • $1000 max withdrawal per every 9 days
    • 3 years ago
    This is an evil and rogue unlicensed casino! They verified me and couple weeks later I requested a withdrawal to which they responded that my documents were all of the sudden not good enough. They have abused me horribly and there's nobody that they are beholden too because there is nobody governing them. They will say that everything is OK and you are verified but when you request it withdraw they will all of the sudden tell you your documents are not good enough and the verification process is dynamic. I sent them what they are asking for now in the original verification effort which was verified and I have the email approve it. They are Is crooks and liars and elder abusers
    • They took my money easily enough several times just won't pay out
    • If you like to gamble and only lose without being able to withdraw this is your casino. If you want a casino that is not If licensed or behold it to any governing body this is the one for you.
    • 3 years ago
    Very disappointed, I wish I could upload screen shots. I hit the deposit button for 25.00. Transaction went threw yet only 24.98 was deposited to account agent said ... SO i didnt get my free 200 spins which is the only reason i even put money on the account!!!I didn't read where I was charged to deposit for a bonus..... otherwise I would have OVER DEPOSITED!! I feel ripped off!
    • Saddened by such situation. Hopefully I'm the only person ripped off in this way.
    • 4 years ago
    I played, I won and they paid. It's always nice to play at a casino where they pay without making you jump through hoops. A nice clean Bitcoin withdrawal.
    • They pay! They pay!
    • 4 years ago
    this casino customer support not good and not straight forward, many deposits here and unable to win they do not showed any value for frequent player and the fact this casino got the worst RTP percentage compared to other RTG casino. Try them and if you are unable to win then you will remember this post.
    • RTP lowest percentage

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