The process of getting this bonus should be relatively FAST
Free spins: 100 spins on Cleopatra's Gold, $0.1 per spin ($10 total value)
Free spins conditions: 25x WR
New players only • Full Terms apply • Limited to one claim per IP address • Players from Finland must wager 200% of the advertised playthrough on all promotions received • Game weighting and exclusions apply
OverviewBonuses8User reviews185Safety Index explainedDiscussion63Payment methods14
Important:
Casino applies withdrawal limits to progressive jackpot wins
This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
In this review, Uptown Aces Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Uptown Aces Casino scored a Below average Safety Index of 5.1, which makes it a suboptimal option for most players in terms of fairness and safety. Take a look at our full Uptown Aces Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Is Uptown Aces Casino fair and safe? Safety Index explained
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Uptown Aces Casino review, we carefully went through and inspected the Terms and Conditions of Uptown Aces Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Uptown Aces Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Uptown Aces Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Taking into account all factors in our review, Uptown Aces Casino has scored a Safety Index of 5.1, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Note: As far as we are concerned, Uptown Aces Casino is related to 6 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Uptown Aces Casino. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.
Uptown Aces Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Uptown Aces Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Uptown Aces Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 7 complaints directly about this casino in our database, as well as 35 complaints about other casinos related to it. Because of these complaints, we've given this casino 19,085 black points in total, out of which 17,971 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Uptown Aces Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Judging by the 184 user reviews given to Uptown Aces Casino, it has a Good User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Uptown Aces Casino company data and licenses
Uptown Aces Casino is owned by Deckmedia N.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Uptown Aces Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Win and withdrawal limits, payment options
Uptown Aces Casino accepts deposits via 14 payment methods. This includes: PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Neosurf, American Express, Bitcoin (BTC), Western Union, Bank wire, eZeeWallet, Litecoin (LTC), Discover, Interac, Bitcoin Cash (BCH).
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
USD 5,000 per week
No win limit
USD 20,000 per month
Withdrawal limit also applies to progressive jackpot wins!
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Uptown Aces Casino.
Language
Website
Customer support
Live chat
English
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Uptown Aces Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Uptown Aces Casino to be good.
Uptown Aces Casino casino games and slots
Uptown Aces Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other games.
Games from 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.
Bonuses and codes offered by Uptown Aces Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 7 bonuses from Uptown Aces Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our Uptown Aces Casino bonuses page.
Read more
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
250% up to $2,500 and 100 extra spins ($0.1/spin)Bonus T&C
The process of getting this bonus should be relatively FAST
Free spins: 100 spins on Cleopatra's Gold, $0.1 per spin ($10 total value)
Free spins conditions: 25x WR
New players only • Full Terms apply • Limited to one claim per IP address • Players from Finland must wager 200% of the advertised playthrough on all promotions received • Game weighting and exclusions apply
Browse all bonuses offered by Uptown Aces Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(185)
User reviews of Uptown Aces Casino
This is a place to share experience with Uptown Aces Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
chat just blew me off about , nicely, casino itself seemed ok till I won that money then all of a sudden they blew me off verifing my account the bottom line is they didnt want to pay but they will take your money till you win. so washington stay away from this casino.
won 1700.00 and they shut my account down said I was from washington and could not play there. but they where more than happy to take my deposit. do not play there if they pulled that shit on me after taking my money, their not a real good casino go play somewhere else. it took Beth a month of waiting for them to verify my account and thats what she told me. the casino just didnt want to pay out .
I gotta say, I've been loving this online casino lately! It's pretty sweet. They've a lot of cool games and when I won (yeah, it happens sometimes!), they paid me out super fast. No messing around.
This was my favorite casino until the day I hit the mega jackpot on the "Golden Dragon" the one with the bowls. I was so excited I won 2500.00 after loosing my behind time and again but that's the gamble right? Regardless win or lose I usually had a good time. Well I learned pretty fast that Uptown will take your money with a smile but when it comes to paying you out they are not so nice. After the 4 day wait I finally got my money. I logged back in and was gonna see what the goodies where for that day. Well there was none. Oh wait let me refraise that there was none for me. Everyone else could get them just not me. No dailys or anything. Of course I thought this was a mistake so I opened the chat. I was told that I would not be receiving any for a while and it was a choice made by management. I was told coupons were for guest who couldn't afford to gamble!!! Paaleas. Seriously. Well I was polite and ate the poop sandwich but now over 2 months later and they still want to punish me for winning. No coupons no promos I didnt even earn comps on the straight deposit I made after because yeah I was still trying to be a good sport. But uptown is a big fat cry baby sore looser.
Good RTG casino with nice promotions - coupons are non-sticky which is definitely a positive as most RTG casinos don't offer that. Verification took a few days but they do tell you that up front. Once verified withdrawal for crypto was quick. Customer support is top tier would recommend this casino.
wow, they’re withdraw process was amazing and shocking. They processed my withdrawal over the weekend started on Friday by Monday it was approved and I was told my check was being mailed from Canada. It got to me in Las Vegas in two days and the check worked. What also was notable was this is the only casino that I truly one I want 1700 lost it all back and then one 800 in cashed it out. the $800 was the check.
extremely fast payout
verifying documents was easy and weren’t any hiccups. sent email. it was done.
appears like high win ratio
deposits go thru consistently
occasional comps
have all of the games that truly win versus some that have arcade like games that (shazzaam) don’t win
no money card to make withdrawals with like some casinos have.
You have to be exceedingly careful with this casino.
They’re one of those casinos who will limit the bonuses you can redeem, i.e., you have to make deposits in between redemptions. You also cannot redeem bonuses in succession no matter how long it’s been in between redemptions. A deposit is required unless otherwise stated.
During the play through of your bonus, you can only play a maximum hand or bet of $10.00.
They will do nothing to ensure that you don’t accidentally redeem bonuses successively; and they will not cap your gameplay at $10.00 per bet or hand during your play through if you claim a bonus. You have to be mindful.
They confiscated $200 worth of winnings over those two mistakes I made.
They have sent me contradictory emails about whether or not my profile was validated. I got an email saying it was but then I get an email today saying my selfie with my photo ID was too blurry. Keep in mind, this does absolutely nothing to actually help with security, anti-money laundering, etc. In my situation, my IDs were completely the same. There’s no denying it at all.
You have to be wary of these terms and conditions prior to playing because they will not take any responsibility for not using the proper tools to ensure their very own terms and conditions require.
Avoid their casino.
Rude customer service
Unfair terms and conditions users can easily break
After your a member for awhile. You'll no longer get the good promotions. Doesn't matter whether you win or lose. You'll be told that your account gets reviewed. You'll see codes on other sites. Won't be able to use the codes. Payouts Will also take much longer than usual. Make sure to follow up on payouts.
Like the games the have.
After being a member, you'll no longer receive promotions. They won't be available to you. Customer service will tell you that they review your account. When playing the games you will find that you won't receive game free spins as much either. Really liked when I first started playing.now looking for better sites
have to be the worst casino i have play at one i played i play one game for every $80 i use i was getting bach $9 dollars in free spins big joke close my account
I went from a prior 5 star review for Uptown Aces to a minus zero stars that's what they now deserve. On all RTG platform based casinos, coupons won't activate/redeem if you have money in your account. I won last week on the 2nd part of a 3 part coupon but the 3rd part of my coupon did activate and the casino confiscated my winnings of $4300. Either a trick they play or a glitch in the software. They broke their own rules in their term & conditions when they gave me 200 free spins. See Complaint page! I am in shock they did this to me. Loyalty means Zero! THANKS FOR THE NICE X-MAS GIFT! SHAME ON UPTOWN ACES!
They break their own rules in their terms and conditions and manipulate it in a way where you're at fault so they don't have to pay you.
This is an evil and rogue unlicensed casino! They verified me and couple weeks later I requested a withdrawal to which they responded that my documents were all of the sudden not good enough. They have abused me horribly and there's nobody that they are beholden too because there is nobody governing them. They will say that everything is OK and you are verified but when you request it withdraw they will all of the sudden tell you your documents are not good enough and the verification process is dynamic. I sent them what they are asking for now in the original verification effort which was verified and I have the email approve it. They are Is crooks and liars and elder abusers
They took my money easily enough several times just won't pay out
If you like to gamble and only lose without being able to withdraw this is your casino. If you want a casino that is not If licensed or behold it to any governing body this is the one for you.
Amberncastle
Unregistered user
• 2 years ago
Very disappointed, I wish I could upload screen shots. I hit the deposit button for 25.00. Transaction went threw yet only 24.98 was deposited to account agent said ... SO i didnt get my free 200 spins which is the only reason i even put money on the account!!!I didn't read where I was charged to deposit for a bonus..... otherwise I would have OVER DEPOSITED!! I feel ripped off!
Saddened by such situation. Hopefully I'm the only person ripped off in this way.
I played, I won and they paid. It's always nice to play at a casino where they pay without making you jump through hoops. A nice clean Bitcoin withdrawal.
this casino customer support not good and not straight forward, many deposits here and unable to win they do not showed any value for frequent player and the fact this casino got the worst RTP percentage compared to other RTG casino. Try them and if you are unable to win then you will remember this post.
RTP lowest percentage
Safety Index explained
Safety Index of Uptown Aces Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Uptown Aces Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.1/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Important:
Casino applies withdrawal limits to progressive jackpot wins
This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
Unfair terms and conditions
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
This casino applies withdrawal limits to winnings from progressive jackpots.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Fair Go Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Fair Go Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Fair Go Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Fair Go Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Fair Go Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
22 Feb 2020
Complaints about related Uptown Pokies Casino
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Uptown Pokies Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Uptown Pokies Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Uptown Pokies Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Uptown Pokies Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Submitted:
24 Sep 2020
Complaints about related Ozwin Casino
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Ozwin Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Ozwin Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Ozwin Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Ozwin Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Ozwin Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Ozwin Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
18 Jul 2022
Complaints about related Desert Nights Casino
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Desert Nights Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Desert Nights Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
06 Jul 2020
Complaints about related Slots Capital Casino
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
Slots Capital Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
18 Jul 2022
Complaints about related Red Stag Casino
(Same management)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Red Stag Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
30 Jan 2021
Show more complaints (+41)
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