Unlimit Casino - Player's deposit seems lost and his withdrawal seems delayed.

THE WITHDRAWALS WERE SUCCESSFUL FIRST OK ACCOUNT VERIFIED. 10.6.2023 TWO €25 DEPOSITS BOTH WERE FROM THE BANK ACCOUNT BUT HAVEN'T GOT INTO THE GAME ACCOUNT THEY SAY IT'S NOT THEM'S REASON. ALSO A WITHDRAWAL OF €400 WAS MADE ON 9.6.2023. NOTHING HAPPENED.

Dear essu64,

Thank you very much for submitting your complaint. We are sorry to hear about your deposit and withdrawal issues.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Regarding your deposit, If it has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

Thank you in advance for your patience and understanding.

Could you please specify the website of the casino?

Best regards,

Tomas

Hello. Now the 2 deposits were returned to my bank account. No refund yet.

Dear essu64,

Thank you for the update, I am glad your deposits were located and returned.

Could you post a link to the casino website?

Thank you for the update, essu64.

I'll keep the complaint open until you receive your withdrawal. Please let us know when that happens or in case you need any other assistance.

Hi. Now the money was in my bank account. You can cancel the complaint now.

Dear essu64,

I'm glad to hear that your funds were located and were transferred to your bank account. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru