Universal Slots Casino - Player’s account has been closed.

Have been using this casino for a few days and when trying to login, starting last night I get a message "your account has been deactivated due to your request"

I had not once corresponded with this casino before this happened. I have not requested a deactivation.

Only attempted correspondence after to figure out this issue. Am getting nowhere with chat or email. I have a considerable amount in my player account that I can not use or withdrawal.

Dear Chudsexington,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Universal Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I signed up October 30th.

I noticed my account was blocked the night of October 4.

I do not use bonuses. I was playing slots.