Universal Slots Casino - Player’s account has been closed.

Have been using this casino for a few days and when trying to login, starting last night I get a message "your account has been deactivated due to your request"

I had not once corresponded with this casino before this happened. I have not requested a deactivation.

Only attempted correspondence after to figure out this issue. Am getting nowhere with chat or email. I have a considerable amount in my player account that I can not use or withdrawal.

Dear Chudsexington,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Universal Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I signed up October 30th.

I noticed my account was blocked the night of October 4.

I do not use bonuses. I was playing slots.

Dear Chudsexington,

Have you received any explanation or justification from the casino yet?

Have you previously completed account verification?

Casino used an incorrect version of my email to process E-transfer withdrawal.

I will add screenshots. It is not the same email as they have sent me multiples to the correct email previously. I will add evidence to that as well.

They have told me that I have a new username which didnt work after spending 90 minutes troubleshooting. No further ahead. Need casinoguru to step in and help.

Thank you very much, Chudsexington, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

The money was sent to me but no reason was given to account closure. Had not informed this casino of gambling issue. Casinoguru provided no relevant support in this matter. I would not recommend your service.

Dear Chudsexington,

my name is Katarina and I was assigned to help you with your complaint.

In reference to your previous message, I trust that you have received your funds, and therefore, no further assistance is required at this time.

Please be advised that Universal Slots Casino, like any other establishment, reserves the right to refuse service to customers, and there is little we can do in such circumstances. I understand this may be an inconvenience for you; however, I encourage you to explore our website for other gaming options that may better suit your preferences.

I am glad your funds were returned and I am now going to close this case as resolved.

All the best,

Katarina