An Austrian player had submitted a withdrawal request to Unislots that went unanswered despite complete verification. The player confirmed that their account had been fully verified prior to the payout and no bonus was used to accumulate the winnings. The player expressed frustration with the lack of support from the casino and mentioned that Unislots had been blacklisted on other casino test sites due to increasingly occurring payment issues. However, the issue was eventually resolved and the player confirmed receipt of the payout. Consequently, we had marked the complaint as 'resolved'.
Unislots Casino - Delayed withdrawal response from casino.
Amount: €2,319
Unislots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
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9 months ago
Translation
Unislots is refusing to respond to my withdrawal request, and they won't provide information on why it's failing. Verification is complete. Unfortunately, I only noticed after the fact that this casino is on a blacklist.
Automatic translation:
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9 months ago
Dear rampe824,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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9 months ago
Translation
Hello Petronela,
Could you please let us know if your account has been fully verified?
Yes, it has been fully verified! The verification was already completed before the payout and winnings.
Have you been told why you cannot withdraw your winnings?
No, it always just refers to the queue and you can't do anything, zero support!
Is this an internal casino system issue or is it just affecting your account?
I can't answer that, but according to other casino test sites there is already a warning that payment problems are increasingly occurring and have therefore already been put on a blacklist.
Were your winnings accumulated with or without an active bonus?
No bonus was claimed at any time.
Thank you!
Stefan
Automatic translation:
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9 months ago
Hi rampe824,
- Could you please advise how many days ago you requested the withdrawal?
Thank you.
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9 months ago
Translation
Hello,
the payment has already been initiated and the money has been received.
Automatic translation:
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rampe824, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
