Unikrn Casino - Player’s account locked with pending winnings.

• They got my account disabled and locked my account balance was shown I was able too login see my account balance for a very long time they sold thier casino and woudnt 'pay me my winnings with no reason of them other then they sold the casino unfair too lock me out when I cashed out all the time there...these guys need to pay me my Quinn NGS I've sent them all my info Bitcoin wallet....was replied to told me the proper department will email me back that was supposed to be Thursday or Friday nothing came from them...these guys really think I forget about 36007$ it took me a very long time to relocate this screenshot proving I have a real cash balance that has gone unsettled in a couple years time....they need to pay people from Canada just because they don't let us play there anymore they do t have the rights to money that was won there when we we're customers to them I sent alot of money to that casino basically that 36007 is just the amount of money I've put in I'd be down 10k still I can't let these guys steal that 36007$ I need this money I won fair and square......here's the screen shot of it that's proof I have got the money there regardless they try to act like I never existed I'll get you any prof you need from etransfers to them thru gigadat...I'm getting pissed off they are trying to act like they can just keep winnings I won and act like they are I never existed so they try to play

Dear Theking2323,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Unikrn Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? What games did you play to accumulate your balance in the casino? (slots, live games, multiplayer) Did you achieve your balance with or without an active bonus? 

Could you please send me any relevant communication you received from the casino? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They did respond to and email I sent they told me I'd receive and email from the relevant department...I explained to them I could login back in 2021 was they were selling thier casino and put up a notification currently down be back soon...I could login for the longest time then 1 day I couldn't when this occured I tried getting in touch with them every way possible with no success....after a few years I thought I lost the details of that screenshot with my account balance locked on disabled because I changed devices...upon finding it I begin to try to inform them and like I said they did respond first email but nothing has came back from them since so like I said they really just don't want to pay what they owe me 360007$ remaining balance is there regardless if they try to say I don't exist I got the proof I do exist and it was never paid to me because they stole the money and terminated the info account and all access to it yet I was smart enough to get my evidence with that screenshot of my real money balance which was 36007$ when they pulled this magic show....it's 1 thing to make changes to ur casino it's another to secretly engage in ripping off and entire country in the process....I'm from Ontario where they don't allow us to play there so I'm pretty positive they done the exact same thing to all Canadians when they so called were renevating to be a better casino....will be back in the new year was their message forever yet when they came back I'm out my balance and my country is not welcome to play there...they should have paid me the balance they owed me... technically I should be asking for interest on the 36007$ for the wait I've had to wait just to get thru to these con artists...how do casinos like this exist? Someone needs to put them all in jail if they wanna just take money that's owed and think it's ok.

I apologize, Theking2323, but we regret to inform you that we cannot assist you with your request. As it has been two years since the initial request was made, and there is no way to contact the casino, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.