Unibet Casino UK - Player’s account has been closed without notice.

I’ve been a loyal customer for two years my go to app never had a problem. I was not contacted in any manner I go to log into my account it wouldn’t let me in so i checked my email and I find this. I wasn’t even given a reason. So due to this I can never have account, I’m in dark as to what’s happened. I’m highly disappointed over this and angry especially as I wasn’t given the chance to speak to anyone.

Dear RainbowFart,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify the balance in your account when the casino closed your account?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I really appreciate your help and for posting it. The balance was either zero or odd 10p. The last time I contacted support was roughly last year sometime it was about a withdrawal it was taken ages I normally get withdrawals instantly within 1 min but problem was there end computer troubles.

I’ve had this account nearly two years I’m loyal customer on very regular basis I like to deposit big bank rolls. I’ve never had any problems, never abused promotions, one account and I’ve only used my card for payments and withdrawals for them to say I’m security threat and my account shut down takes the piss excuse my French. NO one contacted me I’ve checked email. They won’t disclose the reason. That was my go to casino I had lot of luck on it I was gutted and very disappointed and angry at decision I still am. I’ve done nothing wrong they should be happy to have me amount I spend and have lost. Any help would be most appreciated and very welcoming.

Thanks

Matt

Hi, I really appreciate your help and for posting it. The balance was either zero or odd 10p. The last time I contacted support was roughly last year sometime it was about a withdrawal it was taken ages I normally get withdrawals instantly within 1 min but problem was there end computer troubles.

Thank you so much ☺️

Thank you for your responses. Unfortunately, I don't have good news for you. An online casino, like any other establishment, has the right to choose its customers. If they decide not to provide services to a certain player anymore and close their account with no balance, we can't do anything to change their decision. We can only recommend that you choose a different platform to play on. You might have a look at our list of the top-rated online casinos here.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.