The player from United Kingdom has been experiencing technical issues while playing a specific game. We rejected the complaint because the player didn't respond to our messages and questions.
The player from United Kingdom has been experiencing technical issues while playing a specific game. We rejected the complaint because the player didn't respond to our messages and questions.
The player from United Kingdom has been experiencing technical issues while playing a specific game. We rejected the complaint because the player didn't respond to our messages and questions.
You seem to think there is always disputed amount. This isn't the case. You should be asking if something dodgy going on regarding some games. Fishing frenzy megaways. She I increase the stakes it seems j am logged out of the game . If this game is faulty or designed not to pay out why keep it on the website. Their sports bets are good as they can't manipulate them
You seem to think there is always disputed amount. This isn't the case. You should be asking if something dodgy going on regarding some games. Fishing frenzy megaways. She I increase the stakes it seems j am logged out of the game . If this game is faulty or designed not to pay out why keep it on the website. Their sports bets are good as they can't manipulate them
Dear Levent,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
Have you tried to communicate this issue with the casino? If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Dear Levent,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
Have you tried to communicate this issue with the casino? If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Hi. Thanks for your reply. Fishin frenzy and eye of horus . Both games give error of Not logged in even I am logged on . This happens often. Regarding pay outs in my opinion -as I played those games in different online casinos- as I increase my stakes it stops paying anything decent .
Regards
Hi. Thanks for your reply. Fishin frenzy and eye of horus . Both games give error of Not logged in even I am logged on . This happens often. Regarding pay outs in my opinion -as I played those games in different online casinos- as I increase my stakes it stops paying anything decent .
Regards
Dear Levent,
Have you tried to communicate this issue with the casino?
Dear Levent,
Have you tried to communicate this issue with the casino?
Dear Levent,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Levent,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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