Uncle Jay Casino - Player cannot withdraw winnings.

I’m trying withdraw on 25/12/2021 and until now no response from them and even CS no reply. So disappointed. Please help to take action. Thank you

Dear Slayer84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward with this complaint, would you be so kind and clarify if you currently have a pending withdrawal, or you haven't been able to request the withdrawal at all?

Looking forward to hearing from you.

Best regards,

Kristina

Hi,

I was trying to requests for withdrawal on 25/12 but until now my money has not been transfer to my account and I’m trying to connect to their CS no reply at all and my local agent they actually removed me from th group chat. I am able to request but still in process until today. Please help. What I can do? Thanks

Thank you for your reply, Slayer84. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Hi,

Thanks for the replied. Yes was successfully withdraw before. Only this case pending from 25/12/2021 till now and I shall wait another few more days and see what the situation and the site (unclejay) CS no reply at all like the whole website nobody running. I will update again. I am not sure I passed the KYC verification.

Thanks Kristina

Hi Kristina,

Still in process status. Who should I need to contact?

Hi,

im wringing this because the refund still in process from 25/12/2021 until today. Please advise

Thank you very much Slayer84 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Slayer84!

I will take care of your complaint from now on. I'll try to contact the representatives of Uncle Jay Casino and ask for help to resolve the withdrawal issue.  

Hi Tomas,

Good Day. Thanks for your effort. Hope to wait good news from you.

thanks

slayer84

Hi,

good day. Any update from Casino Guru?

thank you

Hello Slayer84,

The casino is unresponsive. Unfortunately, I have no new information for you.

Hi,

thanks for your info. Please propose to Blacklist this casino. Hope not many will fall into this matter.

thank you

We would like to ask Uncle Jay Casino to reply. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi,

any update on this matter? Found uncle jay contact person?

Dear Slayer84,

I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.