HomeComplaintsUK Casino Club UK - Player is experiencing deposit issues and game malfunction.

UK Casino Club UK - Player is experiencing deposit issues and game malfunction.

Amount: £100

UK Casino Club UK
Safety Index:High
Submitted: 15 Mar 2024 | Case closed : 28 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from the United Kingdom had reported issues at UK Casino Club, with a delayed display of his £100 deposit and games not loading. A refund request to PayPal was declined by the casino. We had reached out to the player for more information and extended the response time by 7 days. However, the player failed to respond within the given timeframe, which led us to reject the complaint due to insufficient information.

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8 months ago

this is about the UKCASINO CLUB Recomenderd by you


it took nearly an hour for my 100 pounds to show up after i deposited


then the gaqmes wouldnt load


i asked them to refund my money to paypal where it came from


they then said they couldnt do that


This is a shocking Casino

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8 months ago

Dear spursden,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with the UK Casino Club.

Could you please let me know if you have played with the deposit you made?

Also, have you managed to resolve the issue with loading the games, or are you still having trouble opening any games on the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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7 months ago

Dear spursden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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