HomeComplaintsUBERLucky Casino - The player's withdrawal is delayed.

UBERLucky Casino - The player's withdrawal is delayed.

Amount: €400

UBERLucky Casino
Safety Index:Low
Submitted: 05 May 2023 | Resolved : 17 May 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for a week. The complaint was resolved as the player received his money.

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1 year ago
Translation

Hello I received the confirmation by email on 04/30/2023 that the money was successfully paid out, I'm still waiting for the money today, after I asked today I chat I was told it will be delayed because there are problems with them, so they have lied to me the money wasn't transferred at all, I should be patient was the answer, but the casino will close soon, I have the feeling that it won't happen anymore, please help

Automatic translation:
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1 year ago

Hello timschuster2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with UBERLucky Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello yes the account is already verified on 04/29/2023, I won the money without a bonus, the casino sent me an email the money was successfully paid out and should be in my account within one bank day, but that was a lie they have the money was not paid out at all, because in the live chat I was told 4 days later they had technical problems

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1 year ago
Translation

The casino closes on May 30th, 2023, so I'm concerned that they probably won't pay out the money, I'll wait until June 2nd, 2023 to see if the money will come, because 6 banking days have passed

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1 year ago
Translation

Hello, so I have no money in my account until today, I write every day in the chat with is always said there is a delay with the payment processor and it has been for 1 week now, I am always put off that the problem will probably be solved tomorrow

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1 year ago

Hello timschuster2,

As the casino is still within the recommended time frame for withdrawal, please sure to give them enough time to process it.

Please let us know as soon it will take longer as it should so we can try to intervene.

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1 year ago
Translation

Money has been transferred and the case can be closed

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1 year ago

Thank you timschuster2 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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