The player's withdrawal is delayed for a week. The complaint was resolved as the player received his money.
UBERLucky Casino - The player's withdrawal is delayed.
Amount: €400
UBERLucky Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
UBERLucky Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello I received the confirmation by email on 04/30/2023 that the money was successfully paid out, I'm still waiting for the money today, after I asked today I chat I was told it will be delayed because there are problems with them, so they have lied to me the money wasn't transferred at all, I should be patient was the answer, but the casino will close soon, I have the feeling that it won't happen anymore, please help
Automatic translation:
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1 year ago
Hello timschuster2,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with UBERLucky Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello yes the account is already verified on 04/29/2023, I won the money without a bonus, the casino sent me an email the money was successfully paid out and should be in my account within one bank day, but that was a lie they have the money was not paid out at all, because in the live chat I was told 4 days later they had technical problems
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1 year ago
Translation
The casino closes on May 30th, 2023, so I'm concerned that they probably won't pay out the money, I'll wait until June 2nd, 2023 to see if the money will come, because 6 banking days have passed
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1 year ago
Translation
Hello, so I have no money in my account until today, I write every day in the chat with is always said there is a delay with the payment processor and it has been for 1 week now, I am always put off that the problem will probably be solved tomorrow
Automatic translation:
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1 year ago
Hello timschuster2,
As the casino is still within the recommended time frame for withdrawal, please sure to give them enough time to process it.
Please let us know as soon it will take longer as it should so we can try to intervene.
