Twin Casino - Player seeks compensation for losses.

Good evening, hello!

I am a very active player, especially in the past few weeks. Although I have some wins, I can't seem to control it and end up losing them. I have definitely lost over €1,000 net and haven't received a single no-deposit bonus yet...

I would greatly appreciate it if you could do your best and provide me with a bonus. I should mention that at other casinos, which I won't name for obvious reasons, I have been assigned a personal manager with less loss. However, I am persistent with Twin. Please, I would really like a no-deposit bonus.

I also want to apologize to customer service. I was just frustrated and, after several attempts to get a bonus, I was a bit abrupt. Thank you for your understanding!

Hello manolis777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Twin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?

Please keep in mind that bonuses are a good-will of the casino and it is entirely up to them whether they give them to a player or not and nobody can force them to do so. If you are unsatisfied with the casino's bonus system, I can only recommend you to register in a different casino.

Looking forward to your answer.

Regards,

Nick

Hello I have verified before 2024 about 2-3 months ago I have played quite a bit not huge amounts but enough for the pocket compared to yesterday I spoke and with them I won about 300€ and lost 950€ the same night together with about 500€ maybe above 3 weeks ago. Yesterday I also asked for an email from someone above but they didn't give me anything. Thanks again

It should be noted that I asked for a superior's email and it was never given to me, I don't know if that makes a difference

Hello manolis777,

If you issue is purely not receiving bonuses, there is absolutely nothing we can do. As I stated above, it is entirely up to the casino whether you receive a bonus or not and we can't change or force them to do it.

Is there anything else we can assist you with?

Hello again, thank you very much for your reply! It seems they saw my negative credit and gave me €25 without deposit without withdrawal limit etc! Thank you again

Dear manolis777,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru