Twin Casino Review

The player ''ALESKBOI98'' had been trying to verify his casino account, however, his proof of address kept getting rejected. The casino claimed that the provided document had been modified and didn't fulfill all the necessary requirements. The casino stopped responding to mediator's appeals, so the complaint remained unresolved.

The player ''CEDERMARK'' was not happy with the KYC procedure in the casino, claiming the proof of address had been unjustly rejected multiple times. The casino replied to the complaint, but still they failed to reach a satisfactory solution, so the player requested a chargeback and submitted complaint to the regulator.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ireland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player with a verified account has not been able to withdraw their winnings from the casino since their request to provide bank statement in a certain format. The document provided by the player's bank hadn't been approved so the withdrawal process was stuck. The casino hasn't reacted to the complaint.

The player requested a withdrawal in the amount of $2.000,00 and was asked to provide his source of income. One possibility was to use his gambling winnings as a source of wealth, so the player uploaded a screenshot from email confirming their previous winnings at the Twin casino in the amount of $4.000,00. The casino refused to accept it and demanded a PDF document. After submitting it, the player was informed that the income had to be received from another casino.

The player's unable to finish verification as his card statement is being rejected. The verification was completed successfully and the player was paid out. Due to the exchange rate difference the player withdrew less than he expected. The casino didn't offer an explantaiion, but we believe the issue is not necessarily the casino's fault. As the player doesn't wish to continue with the complaint and the main issue was resolved we closed the complaint as resolved.

The player from New Zealand is having difficulties passing the verification process. The casino team later informed us the matter had been resolved and the player successfully passed the verification process. There were no further updates from the player. Based on the information provided by the casino, we closed the complaint as 'Resolved'.

The player from Germany has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil was struggling to complete KYC and asked for our help with it. The player had already submitted the necessary documents but was having trouble with the withdrawal process due to unclear instructions from the casino. We advised the player on how to submit the documents and offered to contact the casino for further clarification. However, despite our efforts, the casino did not respond to our queries. The complaint was eventually closed as 'unresolved' due to the casino's lack of cooperation. Furthermore, the casino's change in ownership in 2023 led us to update the complaint classification, as the new company was not responsible for the actions of the previous owner.

The player from Germany had her bonus winnings canceled after an accusation of the account being linked to someone else’s account with the same IP address. The player was instructed to contact the gaming authority. Unfortunately, since we didn't receive any response from the player regarding the regulator's decision, we ended up rejecting the complaint.

The player from New Zealand experienced a technical glitch while playing slots, where her winnings weren't credited. After the casino provided an explanation for the system malfunction that impacted the wagering requirements, we marked the complaint as resolved. Ultimately, the player received their payment.

The player from Ukraine had deposited $1,243 into his casino account but was unable to withdraw his winnings because the only withdrawal method, Webmani, was blocked in Ukraine. Despite having verified his documents, the casino had suggested he open a Euro account, which he disagreed with. The player had confirmed he had $3,901 in his casino account, accumulated without a bonus. After we had invited the casino to provide their side of the situation, the issue was resolved. The player had received his funds in full and expressed satisfaction with the resolution. We then marked the complaint as 'resolved'.

The player from Greece had experienced an extensive account verification process, which prevented him from accessing games, placing bets, or viewing his transaction history. Despite having reached out to support, he was continually told to wait without any progress for two weeks. After he submitted all required documents and had a video call for account verification, the player's account was reinstated. We had confirmed the resolution of the issue with the player.

The player from Italy had been able to play and make deposits while in France initially but had encountered issues once in Italy. When he attempted to withdraw €1,600 from his account, it was blocked due to play from a restricted location. Despite having verified the account in France, the casino hadn't clarified why subsequent deposits had been permitted from Italy. The player had provided proof of his French residence, but the casino had insisted on additional documentation. After a protracted process, the casino finally verified his account and released his funds. We assisted the player throughout the process and the issue was eventually resolved.

The player from Portugal had won 1900 euros on 12/3/2023 and had provided the requested photo verification for his account. Despite this, he had still been awaiting a response and the chance to schedule a video verification after 15 days of waiting. We had asked him to provide more details and any relevant communication. The player later informed us that the video call had been conducted on 12/21, his account had been unblocked, and he had been able to withdraw his winnings. Consequently, we had marked the complaint as resolved.

The player from Portugal had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed yet. The player had complained about the casino cancelling his withdrawal and restricting his withdrawal option, despite him providing all required documents for verification. The casino then had scheduled a video verification session. After some delay, the player received his winnings. The issue was resolved with the help of the Complaints Team, who had facilitated communication between the player and the casino.

The player from Austria is unable to withdraw winnings as the casino claims that Skrill, the method used for deposit, is not available in their country. Additionally, the player has been prohibited from using other withdrawal methods. The issue has been resolved successfully.

The player from Greece had had issues withdrawing 597 euros from an online casino. Despite multiple attempts and having provided all required documents for verification, his withdrawal requests had been repeatedly declined. The player had been unclear as to why his documents were not accepted. After several communications with the casino's support team, his identification had finally been verified. Consequently, the player had been able to successfully withdraw his winnings. The issue had been resolved and the complaint had been closed.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. After our advice to wait for the standard withdrawal processing time, the player confirmed that she had received her funds. Consequently, we had marked the complaint as resolved.

The player from Brazil made a deposit of R$ 54.00 that was not credited to their casino account. Despite numerous complaints to casino support, the issue remains unresolved. Player’s complaint has been resolved successfully.

The player from Greece received a no-deposit bonus of 30 euros and, under unclear terms, won 588 euros. Upon attempting withdrawal, all but the initial 30 euros were voided. The issue has been resolved successfully.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India had faced an issue where his deposit was not credited to his casino balance. He had provided evidence of two transactions, but it was clarified that one of them had been sent elsewhere. Despite our team's efforts to contact the casino, there had been no response. The complaint had been marked as 'unresolved'. Later, the casino responded, providing evidence that the deposit had been successfully credited to the player's account. The player had confirmed the resolution of his issue, and the complaint was subsequently marked as 'resolved'.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal requested a withdrawal but it has not been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal requested a withdrawal 2 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account due to long waiting time. During the process of investigation the player informed us that the account was successfully verified so we closed the complaint as resolved.

The player from Portugal provided documents almost a month ago, but they have not been approved yet. After a short time, the casino replied and stated that the verification had now been completed and that the player had already withdrawn their funds. The player confirmed this, so the matter was resolved.

The player from India was experiencing difficulties withdrawing his winnings due to ongoing verification. The player was then asked to complete a video verification. Upon completing this successfully, the player was verified and so the issue was resolved.

The player from India is dissatisfied because he is not able to play until the casino approved his documents. He submitted them weeks ago, but his account still hasn't been verified. Player’s complaint has been resolved successfully.

The player from Germany had the account blocked for an audit after accumulating a substantial win. Later, the additional verification was concluded and the player's access to his account was fully restored. He was allowed to withdraw his winnings. The complaint was closed as 'resolved'.