HomeComplaintsTwin Casino - Player’s struggling to withdraw her winnings.

Twin Casino - Player’s struggling to withdraw her winnings.

Amount: €100

Twin Casino
Safety Index:High
Submitted: 03 Jun 2021 | Resolved : 04 Jun 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany has won a prize, however, she cannot withdraw the winnings.The player confirmed she received her winnings.

Public
Public
2 years ago
Translation

Hello,

I won 100 euros at the prize drop Big Bass bonanza. That was on May 9th, 2021. For three weeks I wrote in a friendly chat with the staff until I told them I didn't want to play there anymore.

To this day, however, I have not received the profit. I was put off every day, nothing more

Please clarify

Automatic translation:
Public
Public
2 years ago

Dear Prauni78,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina


Public
Public
2 years ago
Translation

We received this email from Prauni78:

"Hello, please withdraw the complaint I submitted.

It actually took three weeks for the prize to appear. I received an email that it was credited on May 24th. The prize drop prize. I'm sorry for the inconvenience.

Best regards"


Automatic translation:
Public
Public
2 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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