The player from Germany has won a prize, however, she cannot withdraw the winnings.The player confirmed she received her winnings.
Twin Casino - Player’s struggling to withdraw her winnings.
Amount: €100
Twin Casino
Safety Index:Above averageSafety Index
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7.5
Twin Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I won 100 euros at the prize drop Big Bass bonanza. That was on May 9th, 2021. For three weeks I wrote in a friendly chat with the staff until I told them I didn't want to play there anymore.
To this day, however, I have not received the profit. I was put off every day, nothing more
Please clarify
Automatic translation:
Public
Public
3 years ago
Dear Prauni78,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
We received this email from Prauni78:
"Hello, please withdraw the complaint I submitted.
It actually took three weeks for the prize to appear. I received an email that it was credited on May 24th. The prize drop prize. I'm sorry for the inconvenience.
Best regards"
Automatic translation:
