Tusk Casino - The player's slot games are not working.

I joined the casino because you recommended it for SA players - and they have Habanero software. However, I am restricted from playing this provider, because I'm South African? I play these slots at a lot of casinos, so why not this one? Anyway, I decided to try other providers slots - 40 minutes later, and trying to get just one of the dozens I tried to play - all restricted. So please, don't advertise this casino as welcoming South Africans, because they don't! I am so angry with their deception. Fellow South Africans, this casino is NOT SA FRIENDLY!

Hello Teresa,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Tusk Casino. Allow me to ask you a few more question before we would move forward.

Did some of the games stop working after a while or all of them were restricted? Did you receive some kind of notification of that restriction? On what device did you play? Did you try any other device or browser?

Note that if the games worked and stopped after a while it is probably an issue directly with the game provider or can be on the player's side (browser, device, connection)

I've also checked the casino terms where there are some country restrictions for some providers but SA isn't mentioned anywhere so all games should work just fine.

Please also forward any relevant proof or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hi Nick! I tried several games on the Habanero software, and was told that. I went through to support, and asked why - They told me I was playing from a restricted area, and should try some of their other providers. I tried several others, with the same result, and then gave up. I emailed them. and they said I should try using a VPN. I am upset that it took so long to open the account, as I was not receiving a verification sms.. I would have given up then, but I was happy to have found a casino with all the Habanero games. I just want South African players to know before they join, that there are very few providers they can play at Tusk. They won't see me again, but I hope they change their advertisements.

Please give me an email address, and I will email you the correspondence.

Hello Teresa,

I've checked your e-mail. It is sometimes common to use a VPN to access some games and if the casino allowed you to do it and you have proof of it, feel free to play that way. Does it concern you to use VPN?

Actually, Why would I obtain a VPN, to play a casino that was not upfront to begin with? A lot of us players are older, and don't have a need for a VPN. We are used to playing all the games at a casino. Sorry to say, but that is probably why I have never heard of this casino before... This is also the first time I have taken a recommendation from your site... and it will be the last. You are advertising casinos for South Africans, that are not really SA friendly. If a VPN is needed, it should be in the advert. I cannot believe you asked me if I have a problem using a VPN - that is not the point! The point is misleading advertising!

Dear Teresa,

Our review states that the casino allows to play from South Africa, it is not mentioned there whether all games work or not. We do our reviews based on what we find out in the casino terms and test a few things out. It is nowhere stated in their terms that the games are restricted for your country.

Could you please advise on which part of our site did you come across this casino?

Based on our top recommended casinos found here: https://casino.guru/top-online-casinos#tab=RECOMMENDED - I could not find Tusk Casino even in the top 50.

I'm really sorry however that you are dissatisfied with our review but currently there isn't anything shown in the review that would not be true.

Regards,

Nick

If you say a casino is open to SA players, then you are not telling the WHOLE truth! Do you think it's fine, that people join, and THEN only find out they can only play some of the games? The advert lists ALL game providers. I tried for half an hour to find a game to play... I tried MANY providers, and dozens of games! NOT ONE opened! You are going to get a bad reputation... as it is I will never follow your recommendations again. You said yourself, in your first comment, that they should have said some providers are restricted, then you spoke to the casino, and you changed your story, so you are not to be trusted either. BTW MOST of their providers are restricted, because I tried no less than 7. There is so much competition out there, and I'm afraid, you are backing the deceitful casinos. I will be taking this matter, and all it's correspondence further.

Hello Teresa,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Tusk Casino. Allow me to ask you a few more question before we would move forward.

Did some of the games stop working after a while or all of them were restricted? Did you receive some kind of notification of that restriction? On what device did you play? Did you try any other device or browser?

Note that if the games worked and stopped after a while it is probably an issue directly with the game provider or can be on the player's side (browser, device, connection)

I've also checked the casino terms where there are some country restrictions for some providers but SA isn't mentioned anywhere so all games should work just fine.

Please also forward any relevant proof or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick -I would like to draw your attention to where you say you checked the casino terms.... which you changed to, I can't find anything wrong - after you spoke to them.

Dear Teresa,

Please note that we do not speak to casino until we ask them to join to the complaint - which you can see that we did not contact them yet.

The game provider list, same as the payment list serves for overall review and all of them which the casino has are listed in our review - it is not filtered by countries. It would be impossible to check or test every single game and game provider from every single country as they may change over time or temporary errors may occur and that's why we list the overall list of providers.

The country limitation of few providers were listed on the website all along for a very long time

You can check it in the bottom terms here: https://www.tuskcasino.com/terms-and-conditions (SA is not mentioned in any).

I'm sorry again that you had a negative experience but there isn't anything we are able to do with this complaint. If you are dissatisfied with Tusk Casino you can still join another online casino. But as I stated above, this casino is not even in the top 50 recommended for your country so you could not have made your decision joining here based on our recommendation.

Best regards,

Nick