The player from Germany had reported an issue with WorldMatch games not crediting her winnings to her account at Tusk Casino, both with bonus credit and real deposited money. The issue had not been reflected in her game history. Her account had not been verified and her attempts to contact the casino's support via email had been unsuccessful. After she had provided evidence and betting history to the Complaints Team, they contacted Tusk Casino regarding the technical problems. The casino investigated the situation and credited the player's account with her missing winnings of €36.25 and a goodwill bonus of €15. The player confirmed the resolution of the issue, and the complaint was marked as 'resolved' in the system.