HomeComplaintsTusk Casino - Player’s struggling to complete the account verification.

Tusk Casino - Player’s struggling to complete the account verification.

Amount: 3,800 kr

Tusk Casino
Safety Index:Low
Submitted: 03 Dec 2022 | Case closed : 20 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Norway is experiencing difficulties withdrawing her winnings due to ongoing additional verification. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

I deposited in early November without bonus and won. Been talking with chat every other day telling me to wait for kyc to respond.


They are asking for the most stupid documents and refusing to verify my account.


Recommend no one to use this casino

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1 year ago

Dear NattiSport96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of theserious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Dear NattiSport96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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